Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

ROL Cruise Recenze | Hodnocení zákaznického servisu pro {{merchantUrl}} | Feefo

Zobrazení všech 25,538 recenzí

Anthony Westgate

Ověřeno Feefo

GBR

2 days ago

Co říká Anthony Westgate o ROL Cruise:

Great, very helpful.

Megan Hammond

ROL Cruise

1 day ago

Thank you for your review, we are delighted to hear that the agent provided great service and was very helpful. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

2 days ago

A company that truly understands customer service

I made my booking with ROL despite it being with a cruise line which tends to penalise passengers who book through an agency by denying them the online access, which makes the necessary admin before...

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Megan Hammond

ROL Cruise

2 days ago

Thank you so much for your lovely review and for sharing your experience. It's great to hear that our team has been able to help with what can be a more complex booking process, and that you've enjoyed the additional discounts and benefits we offer our customers. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

4 days ago

Excellent

Megan Hammond

ROL Cruise

4 days ago

Thank you for your review, we are pleased to hear that the service was excellent. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

4 days ago

Excellent service from Rachel. Professional, friendly and informative.

I recently booked a cruise with Rachel and received excellent service throughout. She was professional, friendly, and took the time to explain all the details clearly, making the whole booking...

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Megan Hammond

ROL Cruise

4 days ago

Thank you for your amazing review, we are so pleased to hear that Rachel provided excellent service and was professional, knowledgeable and friendly. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

5 days ago

Always friendly, helpful and knowledgeable. They make choosing and booking a cruise easy and straightforward.

Megan Hammond

ROL Cruise

4 days ago

Thank you for your review, we are so pleased to hear that you find our agents friendly, helpful and knowledgeable. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Alan Locke

Ověřeno Feefo

GBR

5 days ago

Co říká Alan Locke o ROL Cruise:

Great staff at ROL

As always when you phone ROL you speak to a friendly helpful member of staff this time it was Leona. We were very pleased with the help and advice we were given. It made booking so much easier

Megan Hammond

ROL Cruise

4 days ago

Thank you for your review, we are delighted to hear that you found Leona friendly and helpful. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

5 days ago

Great Service

Calm, informative and a pleasant experience.

Megan Hammond

ROL Cruise

5 days ago

Thank you for your review, we are so pleased to hear that the service was great and you had a calm, informative and pleasant experience. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

6 days ago

Very helpful

Professional friendly advice.

Megan Hammond

ROL Cruise

5 days ago

Thank you for your review, we are delighted to hear that the agent was very helpful and provided professional and friendly advice. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

6 days ago

90% perfect.

Very good on the phone but the receipt for my deposit was not sent to my e-mail address that I confirmed. It was sent to my partners e-mail address which did not cause any problems.

Megan Hammond

ROL Cruise

5 days ago

Thank you for taking the time to leave a review. We can confirm that your email address has now been updated as the primary contact email, and all future correspondence will be sent directly to you. We apologise for any inconvenience this may have caused and appreciate your patience while we resolved the matter. We hope you are looking forward to your upcoming cruise. Should you require any further assistance, please do not hesitate to get in touch. Kind regards, the ROL Cruise Team

Ruth Wasson

Ověřeno Feefo

GBR

6 days ago

Co říká Ruth Wasson o ROL Cruise:

Easy booking with Ollie

Excellent advice and help from Ollie. He answered all my questions, took into account our specific requirements, and explained everything clearly. He made the booking process simple and problem...

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Megan Hammond

ROL Cruise

5 days ago

Thank you for your amazing review, we are so pleased to hear that Ollie was able to assist you with your booking and provided excellent advice. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Neobdržel/a jste pozvánku k recenzi?

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti ROL Cruise

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?