The Service was mainly first class in particular the support from the Cruise Director and Host. The only issue was that the flight home was changed to depart from Geneva. Not the fault of Riviera...
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Riviera Travel
Riviera Travel
14 days ago
Thank you for your 4* review.
It is wonderful to hear that you experienced first-class service, especially from our Cruise Director and Host. We appreciate you acknowledging the convenience of the transfer despite the flight schedule change. We are sorry to learn of the difficulties you encountered when trying to arrange extra nights in Geneva and your disappointment that this was not possible as you had envisioned. We value your feedback regarding personalising trips and will take your comments on board.
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Riviera Travel
Riviera Travel
14 days ago
Thank you for your wonderful review of your Lyon, Provençal Rhône & the Camargue River cruise.
We are so pleased to hear that you found the ship comfortable and the crew friendly and helpful. It's excellent to know that the Cruise Director and Cruise Host expertly managed your experience. We're delighted you enjoyed the food and the daily tours, finding them informative and a highlight of your trip. The Camargue region sounds like it was a truly special experience for you, and we're thrilled you had the opportunity to photograph the flamingos in flight. We hope to welcome you back for another memorable journey.
Thank you for your feedback. We appreciate you taking the time to share your experience.
NT
Nigel Thorn
16 days ago
You need to include the remainder of my review as it isimporttant
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Riviera Travel
Riviera Travel
17 days ago
Thank you for sharing your feedback regarding your recent trip. We are pleased to hear that you found the organization of your transport, flights, transfers, and hotels to be well-handled. We are sorry to learn that the accommodation in Stockholm did not meet your expectations. We appreciate you highlighting the positive aspects of your breakfast and your experience at the Scandi hotel in Copenhagen.
Informative, professional. Everyone I spoke to went above and beyond answering any questions that I had.
Riviera Travel
Riviera Travel
16 days ago
Thank you for your lovely review. We are so pleased to hear that our team was able to assist you with your questions and that you found their service to be exceptional. We truly appreciate you taking the time to share your positive experience.
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Riviera Travel
Riviera Travel
16 days ago
We are delighted to hear you had such a fantastic cruise with us! It's wonderful to know that the crew, food, and excursions exceeded your expectations and that our planning for the excursions was well-received. Thank you for sharing your positive experience and your wonderful photos.
As we are still waiting for a refund for a cancelled tour, we are not very enthusiastic about the service received from Riviera.
Riviera Travel
Riviera Travel
16 days ago
We are sorry to hear about your experience and understand your frustration regarding the refund for your cancelled tour. Having just checked this was processed three weeks ago so please contact us directly if you still have not received this.
Recenze produktu
Riviera Travel
Riviera Travel
16 days ago
Thank you for taking the time to share your feedback on your recent Lyon, Provençal Rhône & the Camargue River cruise. We are glad to hear that you found the boat comfortable, the cabins well-appointed, and our staff excellent. It's also pleasing to know that you enjoyed the excursions and the local guides.
We note your comments on the wine selection, the availability of the Bistro, and the dining table arrangements. We also acknowledge your feedback on the excursion group sizes and the onboard entertainment.
We are pleased that you enjoyed the beautiful scenery and visited interesting places, and we regret that this experience has made you unlikely to book another river cruise. Your feedback is valuable in helping us to continually improve our offerings.
The day I booked with was really helpful and gave some great advice.
Riviera Travel
Riviera Travel
16 days ago
It’s wonderful to hear that you had such a positive experience when booking your trip and that you found our team member to be so helpful and knowledgeable. We truly appreciate you taking the time to share your feedback.
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Riviera Travel
Riviera Travel
16 days ago
It is wonderful to hear that you surprised your husband with a Riviera Cruise down the Douro for his 60th birthday and that you both had a fantastic time. We are so pleased you enjoyed this special occasion with us.
Thank you for taking the time to share your experience. We are delighted to hear that you were happy with the service you received.
Recenze produktu
Riviera Travel
Riviera Travel
16 days ago
We are delighted to hear that you enjoyed your Douro, Porto & Salamanca River Cruise and found it to be well organised, interesting, and offering a good balance of guided activities and free time. We appreciate you sharing your experience.
Datum nákupu: 03/09/2026
0
Sdílet
DA
David
Ověřeno Feefo
GBR
17 days ago
Co říká David o Riviera Travel:
Good enough
Riviera Travel
Riviera Travel
16 days ago
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience was not entirely positive and we appreciate you bringing this to our attention. We hope that your next experience with us will be an improved one.
Recenze produktu
Riviera Travel
Riviera Travel
16 days ago
We are pleased to hear that you found the boat, crew, staff, and food to be excellent. We are sorry to hear that the excursions were a little too energetic and that the weather impacted your experience. When making a reservation please always ask regarding the pace and distance of excursions and we will be pleased to advise.
Datum nákupu: 30/08/2026
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
17 days ago
Excellent service
Riviera Travel
Riviera Travel
16 days ago
Thank you for taking the time to share your experience with Riviera Travel. We are delighted to hear that you had such a positive time. We look forward to welcoming you on board again soon.
Recenze produktu
Riviera Travel
Riviera Travel
16 days ago
It's wonderful to hear that you had such a fantastic holiday with us and that we had thought of everything for you. We are delighted that you found our staff to be friendly, helpful, and attentive, and that the excursions were well executed and thought out. We truly appreciate your kind words and are so pleased you are looking forward to your next cruise.
Datum nákupu: 03/09/2026
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
18 days ago
Rep Only Problem
Riviera Travel
Riviera Travel
17 days ago
We are sorry to hear that your experience was not a positive one. We appreciate you taking the time to share your feedback and hope that we can improve in the future. Maybe you would like to write to us at info@rivieratravel.co.uk giving us more details of the issue.
Důvěryhodný zákazník
17 days ago
Thankyou for the reply.Not Expected
Just said what I had to say
Will still go with Riviera ,Hopefully not the same rep
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Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.