The boat was on time and thankfully was clean and tidy, because we had to sit on the floor for the whole of the crossing because it was so busy. Toilets weren't working but they did advise us of this...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
We do sincerely apologise for this, unfortunately regulations prohibit the sale of Food & Beverage items if toilets are unavailable. The has been an unprecedented problem which normally would have resulted in withdrawing the ship for repairs. However, with Red Osprey in refit we were unable to do this without cancelling sailings which would have caused huge delays. We will be contacting all affected customers separately by email over the next 7 days with an offer of compensation.
I find the passenger lounges very stressful. Compared to wightlink the lounges seem overcrowded, and uncomfortable. I have a sensory processing disorder which makes hearing certain sounds/smells...
I always find the staff very polite & efficient on the ferries. The ground staff have yet to learn customer service skills though. The ferries always run to time unless the weather prevents this....
I travel with Redfunnel frequently and on many ocassions we have found probloems with seating, there is nothing more fustrating than having to stand for the whole of the hours crossing.
Very slow staff at coffee shop, broken toilets, not enough seating lots of people sat on the floor!
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
We do sincerely apologise for this, unfortunately regulations prohibit the sale of Food & Beverage items if toilets are unavailable. The has been an unprecedented problem which normally would have resulted in withdrawing the ship for repairs. However, with Red Osprey in refit we were unable to do this without cancelling sailings which would have caused huge delays. We will be contacting all affected customers separately by email over the next 7 days with an offer of compensation.
Good price compared to Wightlink ,
My only criticism would be, is you would pick more customers by running an hourly service , at the moment the gap between sailings puts a lot of people off...
Although the serviceis pretty good the fares are far too expensive for Island residents, they should be a flat fare all year round which would encourage people to use the service MUCH MUCH more,...
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Datum nákupu: 09/12/2013
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Důvěryhodný zákazník
Ověřeno Feefo
12 years ago
People sitting on floor, not enough seats. Loos not working...but otherwise good.
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.