Good Afternoon Ruth,
Many thanks for taking the time to leave honest feedback with us.
After speaking to Mark, we hope your comments have now been addressed to your satisfaction. As discussed, as a gesture of goodwill we have refunded £12 to cover the extra costs you incurred when your insurer increased the premium due to the claim which arose before your renewal date.
As you have now informed us that you are happy with this resolution, we would be really grateful if you could take the time to re-rate your feedback using the appropriate button on this screen.
In the meantime, we look forward to speaking to you next year at renewal time.
Kind Regards,
Chris
