Recenze společnosti ProDog Raw

Hi Julia, Thank you for your lovely review. We’re so pleased to hear she’s loving the raw food, and it’s great to know her tummy has settled and she’s doing well now. Sometimes it can take a little time to adjust, so we’re delighted everything seems to be on the right track. Thank you for sharing your experience with us. Best wishes Team ProDog

Hi Sue, Thank you for your lovely review. We’re really pleased we could help get your delivery date changed in time for your trip away, even at short notice. It’s great to hear everything was handled promptly and efficiently for you. We truly appreciate your feedback and your continued support. Best wishes Team ProDog

Thank you for your super review. We love hearing about happy puppies and happy humans! It’s wonderful to know your deliveries are arriving on time, that the email updates are keeping you informed, and that the food is always arriving in great condition. We’re also really pleased to hear your delivery driver has been so friendly and helpful with the heavy boxes, Thank you again for your support and for taking the time to share your experience. Best wishes Team ProDog

Thank you for your feedback. We’re pleased to hear your first order experience was easy and that our team were able to call you back when requested. We appreciate your comments regarding feeding guidance and weight loss support. Please do contact us again if you would like a conversation with one of our nutritionists about your dog’s weight loss journey, as we are always happy to help with tailored advice. Email support@prodograw.com We also have a helpful blog called “Weight Loss Tips for Dogs” which we hope you may find useful. Best wishes Team ProDog

Hi We gather you had a phone call from our nutritionist who you also spoke with last time regrading allergies, and this time about about weight loss. If you have any more questions, please do get in touch again. Best wishes Team ProDog

Hi Jemma, We’re very sorry to hear about your recent experience and understand how frustrating this situation must have been, especially as a loyal subscription customer. We do advise customers to ensure someone is home on the delivery day where possible, or to leave delivery instructions with the courier ( DHL) for a safe place to leave the parcel, whether that is at your property or with a neighbour. However, we appreciate this does not change the disappointment caused here. We value your feedback and are sorry to hear you are considering leaving us, particularly as your dogs enjoy the food. Please contact the courier company asking why it was not left in your nominated safe place, if not done so already, please do inform them of your safe place for delivery if you are out. Do contact us and we will also ask the courier company, why your bundle was not delivered to your safe place on your behalf too. Best wishes Team ProDog

Thank you for your feedback. We’re sorry to hear you were disappointed with the variety in your mixed bundle order. The mixed boxes are packed based on stock availability, but we understand receiving a large amount of one flavour can be frustrating. Please contact our support team at support@prodograw.com with your order details so we can look into this further and assist you. Best wishes Team ProDog