Hello Susan MacDonald,
Such a review deserves a personal response from me, reading this brings a tear to my eyes. Every person deserves to be treated with compassion and care and even more so when dealing with the bereavement of a loved member of your family.
All of our specialist staff have all gone through the bereavement of a close family member, so they understand how it feels to lose someone and then have to deal with all the processes that follow.
I am so glad that we could help you, for obvious reasons I hope it is a very long time before you ever have to use our services again. But if you do you have all of our contact details including my direct details. If you are ever unsure about anything in the future you know where to come.
My kindest regards,
Stephen Jameson