Quick delivery. Returns and refund processed quickly. Didn't have to wait too long on phone to customer services.
Primrose
Primrose
13 years ago
Thanks for your review.
This product has been a best seller for us through 2012. The fish love to play with the bubbles in the water. Sorry to hear yours stopped working. I see you asked for a refund instead of a replacement.
Kind Regards
Judith
Customer Service Manager
I paid for the item on 7/4/2012 with an anticipated delivery date of 6/5/2012. I requested that it not be delivered before the 26/5/2012 but I did not receive an acknowledgement for this until I...
Přečíst další
Primrose
Primrose
13 years ago
Thanks for your review.
We do sometimes have a bit of a delay with Fermob furniture during the summer period. We do say on our site:-
"This usually means around a four- five week wait for orders placed early in the season (Jan - May). Later in the season this lead time can be longer".
I see you got your delivery in the middle of June.
Please accept our apologies for the delay.
Kind Regards
Judith
Customer Service Manager
First delivery found to be broken. Replacement sent this time double boxed and bubble wrapped, also broken on delivery. Primrose requested to check contents of box prior to delivery. This was clearly...
Přečíst další
Primrose
Primrose
13 years ago
Thanks for your review.
Sorry to hear about the problems you had with delivery. Your comments are noted and the packaging will be improved with the next batch we order.
Kind Regards
Judith
Customer Service Manager
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.