A speedy delivery, good communication re date, time etc and the product was well packaged
primrose-uk
Primrose
3 months ago
Thanks, Christine – we really appreciate your lovely feedback and are delighted you were happy with the product and delivery.
Recenze produktu
primrose-uk
Primrose
3 months ago
Thanks, Christine – we’re so pleased you like the look of it and hope your sister loves it too! If you have any issues once it’s in use, just get in touch with our customer care team and we’ll be happy to help.
helpful customer service when a product was damaged in transit
primrose-uk
Primrose
3 months ago
Thank you for your feedback – I’m glad our customer service team could help quickly with the item damaged in transit, and we appreciate you taking the time to let us know.
Recenze produktu
primrose-uk
Primrose
3 months ago
Thank you for your lovely feedback – we’re really pleased you were happy with the service and found the product good value.
Good original delivery times, generally well packed though one had been previously taped and had come undone. Very good customer services with speedy replacement of article which arrived with parts...
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primrose-uk
Primrose
3 months ago
Thanks for taking the time to share such detailed feedback – it’s never easy to hear we’ve disappointed a customer, but your comments about packaging and treated timber will help us improve, so thank you. If you’d like us to look into your specific order, please email us at info@primrose.co.uk.
Recenze produktu
primrose-uk
Primrose
3 months ago
Thanks for taking the time to share this detailed feedback – I’m really sorry about the unclear instructions, missing parts and the trouble assembling the planters. This isn’t the standard we aim for; please contact our customer care team so we can look into your order and put things right.
Datum nákupu: 28/06/2026
0
Sdílet
JB
Jennifer Bohill
Ověřeno Feefo
GBR
3 months ago
Co říká Jennifer Bohill o Primrose:
Primrose were quick at responding
primrose-uk
Primrose
3 months ago
Thanks for your review, Jennifer – we’re really pleased to hear our team responded quickly.
Recenze produktu
primrose-uk
Primrose
3 months ago
I’m sorry to hear the base didn’t hold the soil. This isn’t the standard we aim for, so please email our team with your order details and photos so we can look into a replacement or solution for you.
Thank you, Megan – we’re really pleased to hear everything arrived efficiently and without any issues. 😊
Recenze produktu
primrose-uk
Primrose
3 months ago
Thanks so much for sharing your experience – it’s great to hear the screening has held up so well in all weathers and even against a falling branch! Your tip about securing it with both screws and wire will be really helpful for other customers.
Easy to usd website, prompt delivery at a good price. Would use again
primrose-uk
Primrose
3 months ago
Thanks, John! I’m really pleased you found the website easy to use and your order arrived promptly at a good price – we look forward to helping you again.
Recenze produktu
primrose-uk
Primrose
3 months ago
Thanks, John – we’re delighted to hear your awning is giving you such welcome shade in the heat and that you’d recommend it; we really appreciate you taking the time to share this lovely feedback.
Datum nákupu: 27/06/2026
0
Sdílet
TJ
Trevor Jackson
Ověřeno Feefo
GBR
3 months ago
Co říká Trevor Jackson o Primrose:
Bit slow and coms not quick enough
primrose-uk
Primrose
3 months ago
Thanks for sharing your experience, Trevor. It’s disappointing to hear we’ve let ourselves down on speed and communication, but your feedback will help us improve.
Recenze produktu
primrose-uk
Primrose
3 months ago
Thanks, Trevor – we really appreciate your feedback and are glad you’re happy with the product and price.
I had to chase when no delivery was going to be mafe
primrose-uk
Primrose
3 months ago
I’m really sorry your delivery didn’t arrive as expected and that you had to chase us. We’ll use your feedback to improve our service so this doesn’t happen again.
Datum nákupu: 27/06/2026
0
Sdílet
GW
Gill Watson
Ověřeno Feefo
3 months ago
Co říká Gill Watson o Primrose:
We paid for a Saturday delivery but only part of the order arrived. I sent a message to Primrose but did not receive a response. I called and spoke to customer service who said they would look into...
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primrose-uk
Primrose
3 months ago
Hi Gill, I’m really sorry for the poor service and the frustration this has caused. We’d like to sort this out for you – please email your details to info@primrose.co.uk, referencing this review, and we’ll look into your delivery and refund as a priority.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.