Recenze společnosti Pivotell

Thank you for taking the time to respond to our Feefo request.

There are so many different combinations of pills for any medication regime, and it is really unfortunate that this has happened with your father's tablets.  We are sorry we couldn't offer a solution that worked for you.  In this circumstance we would normally suggest that a different brand (and shape) of tablet could be used, or break a tablet into 2.  This obviously hasn't been possible.  It is possible to program 2 compartments to rotate and present medication at the same alarm time (with a short interval between each compartment), so separating the pills into different sections could alleviate the problem - this is also helpful for those with many or large pills.

We know from personal experience that use of a pill dispenser can help enormously but if you are having problems we will do our best to help find a solution, so do let us know if we can help further.  We will pass on your comments to the manufacturer.

With kind regards

Linda 

Customer Care

Many thanks for the feedback regarding your recent purchase.

We are very sorry to hear that you have found the instructions difficult to follow and we would very much like to assist you.  If you would care to contact Linda at our offices on 01799 550979 she would be more than happy to talk you through the setup and answer any queries you may have.

With kind regards.

Pivotell

Many thanks for your recent review of the Pivotell Mk3-11 Dispenser.  We are delighted to hear that this is working well for you and you are pleased with the product.

Please do contact us at the Pivotell Office in the future if you require any further advice or assistance.

With kind regards.

Pivotell

Many thanks for your recent review of the Vibralite 8 Vibrating Watch.  We are delighted to hear that this is working well for you and you are happy with the product.

Please do contact our offices in the future should you require any advice or assistance in the future.

Kind regards.

Pivotell

We are sorry that you do not understand.  If you need assistance with the instructions, please advise us and we will do our very best to help you.

With kind regards

Pivotell

Many thanks for your positive review of the Pivotell Advance Dispenser.  We are delighted to hear that this is working so well for you and that you are happy with this product.  It is always very pleasing to receive such favourable comments and to know that our customers are happy.

Please do contact us at the Pivotell Office in the future should you require any further help or advice and we will be happy to assist.

Kind regards.

Pivotell

Thank you for your recent feedback on the Dispenser Spare Key set.  

As stated on our website our on-line minimum order value is £12.00 and we ask that customers do not order spare keys online if this is all they are purchasing. We do advise customers who wish to order individual low value items such as spare keys, day/time discs or lids to call the office, as this will minimise the postage costs - tel: 01799 550979

However, we appreciate this should have been picked up on and for that reason we will be happy to refund you £2.75 and trust that this meets with your approval.

Should you have any further queries please feel free to contact us on the number above and we will be more than happy to help.

Kind regards

Pivotell