Recenze společnosti PharmXtra

Sadly, despite the above, the tracking still states that Royal Mail are awaiting receipt of the medication. This is really sad given I’ve never had any issues before and have used this company on numerous occasions. I’ve messaged for an update and will see what they say. If no delivery or update to tracking by the end of this week, I’ll seek a refund. If challenges occur like people have mentioned above, I’ll contact my credit card company and ask them to deal with it under connected lender liability. I don’t have any other options given the order went in on 26th October and I was advised delivery within 5-7 days.

Hi there, Many thanks for taking the time in answering! Unfortunately you didn’t, not only meet my expectations but neither the ones from quite a few other customers. it seems to be a recurring issue with EU MEDS. Please check online, like on Trustpilot for instance, the reviews about your delivery system! People are complaining about the same problem. Also, when the order is placed we always have a message saying that it will be delivered between 3 to 5 days which is absolutely misleading! Then, when you start to complain about it, the agent is to be fair quite dismissive at first and then you keep receiving the following “standard” message: “Hello, Thank you for using with EU Meds. I would like to apologise for the delays and for any inconveniences caused. I can confirm your order has been shipped and we are currently awaiting for your parcel to go through customs. We've been provided with an update regarding your parcel from the Customs team. The advised your parcel should be cleared and processed very soon. I would like to thank you for your patience with us”. The order was placed over 2 weeks ago” for a delivery within 3 to 5 days and still nowhere to be seen! No refund offered whatsoever. Company to avoid if possible to be completely fair!

they did reply because they supposed to keep the customers updated. Yet in one of the first emails CS said they will not speak to me anymore and the email was their last one to myself... That was very rude... As I was very polite on my emails and just wanted information... Yes they did refund me.. Just after over 3 weeks later where I had to prove that the parcel is lost and there is no track of my orders whatsoever....

Hi, Thank you for your response. On reading the email confirming my order has been shipped the button ‘track order’ doesn’t work at all this time, usually I’m redirected to Royal Mail and it says that tracking information isn’t available yet however this time it simply doesn’t work, nothing happens when I press track order. Again I must reiterate I’d prefer to be in/accept my parcel personally as I live with other people who I would not want to know what I’m orderring.