I'm really sorry to hear that the boots did not meet your expectations. We do offer free returns via a Collect+ store, which is usually your local convenience store. Collect+ has parcel drop points in 6000 local stores, open early until late and 7 days a week, so you can return your items at a time that suits you! If you are ever in doubt over a return, please contact our Enquiry line on 0151 548 8088 and they will be more than happy to assist you.
