Terrible service.. Sent me wrong size twice. Got refunded but not the postage. Very unhappy customer.
Lisa
Pegasus Menswear
6 years ago
Thank you for your feedback. Oh dear, this is disappointing to read. It is exceptionally rare for items to fail our quality control procedures on one occasion, let alone two, for which we sincerely apologise. This is not our usual high level of service we provide to our customers. Please note that I have arranged for your postage to be refunded back to the card paid with and you will receive this in the next 3 to 5 working days. I hope that this will restore some faith in us and hope that you will remain a valued customer of Pegasus. Thanks again.
Recenze produktu
Lisa
Pegasus Menswear
6 years ago
Thank you for your feedback. Oh dear, this is disappointing to read. It is exceptionally rare for items to fail our quality control procedures on one occasion, let alone two, for which we sincerely apologise. This is not our usual high level of service we provide to our customers. Please note that I have arranged for your postage to be refunded back to the card paid with and you will receive this in the next 3 to 5 working days. I hope that this will restore some faith in us and hope that you will remain a valued customer of Pegasus. Thanks again.
Order was split into 2 deliveries with a week inbetween. I had to write to enquire before the remaining item arrived. Quality of one item was not up to much either.
Recent orders have been split up...
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Lisa
Pegasus Menswear
6 years ago
Thank you for your feedback. I'm really sorry that you had to enquire about your remaining item. We are constantly striving to improve our services at Pegasus and will certainly pass your comments to the relevant Team. Thanks again
Thank you for your feedback. I'm so sorry that one of your items has not arrived within the specified time frame on this occasion. I will arrange for one of our Customer Service Representatives to look into this matter further and contact you within the next 48 hours. In the meantime, please accept our sincere apologies for the inconvenience caused.
Recenze produktu
Lisa
Pegasus Menswear
6 years ago
Thank you for your feedback. I'm so sorry that one of your items has not arrived within the specified time frame on this occasion. I will arrange for one of our Customer Service Representatives to look into this matter further and contact you within the next 48 hours. In the meantime, please accept our sincere apologies for the inconvenience caused.
Pegasus is the new, hassle free, online clothing company especially for men who may have changed shape but haven’t lost their sense of style and can’t find what they’re looking for on the high-street. We are part of a home shopping group that has been trading for over 30 years, with over 2 million customers.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Pegasus is the new, hassle free, online clothing company especially for men who may have changed shape but haven’t lost their sense of style and can’t find what they’re looking for on the high-street. We are part of a home shopping group that has been trading for over 30 years, with over 2 million customers.
