Panasonic service was 5 star only problem was DHL delivery . They e mailed me with a time of between 2 and 3 and I missed it as they arrived at 12. Next day they gave me a time of 1 till 2 but again...
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SG
Steven Greenfield
Ověřeno Feefo
GBR
15 days ago
Co říká Steven Greenfield o Panasonic UK:
Bad Experience.
Customer service is horrendous. Attempting to organise a simple return involves multiple, inconsistent and lengthy emails via an offshore centre. In 2026, this is way off customer service.
Panasonic Customer Care UK
Panasonic UK
9 days ago
Dear Customer,
Thank you for your feedback and I am sorry to hear about the difficulties you have encountered.
When an issue comes up with our products, we always try to help with troubleshooting first to resolve it before a return is needed, so the process may feel a bit tedious.
Also, in order to determine that there is nothing else that can be done to remedy the issue, we usually need photos of the product or problem which would again, lengthen the process
As I can see your case, the return has been made and the refund is on its way.
Again, we are sorry for the inconvenience and for the frustration caused.
Kind Regards,
Panasonic Customer Support Team
SG
Steven Greenfield
3 days ago
Thanks for the response, which is a little disingenuous to say the least. This was a simple return at my request, on July the 5th, within 14 days of delivery. Zero questions asked by your team to ‘troubleshoot’ as there were no product issues reported by me.. the team refused to supply simple return details via several emails or the phone calls I made. I had to then make separate, direct contact with a senior member of a different team to find these details out.
Interesting that no one confirmed my refund prior to this public post (or the fact that I had to chase again to actually confirm this).
To summarise, having dealt with six different team members, it took between. July 6th and July 14th to find the return address, and then the 15th and 21st July to receive any sort of confirmation of the refund (apparently the warehouse couldn’t be contacted internally). I’m so glad this is over and I’ve only paid £18 postage for the experience.
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Důvěryhodný zákazník
Ověřeno Feefo
3 days ago
0
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Důvěryhodný zákazník
Ověřeno Feefo
3 days ago
all good
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Důvěryhodný zákazník
Ověřeno Feefo
4 days ago
Great product support terrible
Product great but Instructions poor and product support terrible
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NJ
Nick Jackson
Ověřeno Feefo
GBR
4 days ago
Co říká Nick Jackson o Panasonic UK:
Panasonic razer head!!
Perfect, shaver head came nicely packaged and quickly. Great service, thanks!!
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Důvěryhodný zákazník
Ověřeno Feefo
4 days ago
Avoid
Terrible. Will actively avoid Panasonic products in future. Generic robotic insincere responses.
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PS
Phillip Smith
Ověřeno Feefo
GBR
5 days ago
Co říká Phillip Smith o Panasonic UK:
Service was good, despite a small glitch.
Online was good until payment, when something went wrong. It did not take any money though. Contact with Customer Service was good.
0
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Důvěryhodný zákazník
Ověřeno Feefo
5 days ago
Top service, top product.
Fantastic offer price on Nanoe hair dryer, fast delivery. I couldn’t be more pleased with this product.
Thank you Panasonic.
0
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Důvěryhodný zákazník
Ověřeno Feefo
5 days ago
Efficient
The only thing wrong was that when I looked at stores which stock the breadmaker we wanted in Sheffield, it gave a store (John Lewis) which has been gone for several years. We therefore chose to use...
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.