Recenze společnosti Oliver's Travels

Hi, Thank you so much for your lovely feedback and for returning to us for a second year! We’re thrilled to hear the UK team was able to help you smoothly transition after your original booking fell through, and that your alternative villa turned out to be wonderful. We’ll also pass on your thanks to Nadege, she’s fantastic at stepping in when needed! We can’t wait to help you plan your next memorable stay. Best wishes, Oliver's Travels

Hi Steve, Thank you so much for your wonderful review! We're thrilled to hear that our team provided great service and that the communication throughout made your holiday planning smooth. It’s fantastic to know that Casa Feliz exceeded your expectations and was the perfect setting for your family holiday. We’d love to welcome you back for another exceptional stay in the future! Best wishes, Oliver's Travels

Hi! Thank you for your kind words! We're so glad to hear you had a seamless experience and enjoyed the house, location, and the warm welcome from the owner. We’d be delighted to help you plan another relaxing getaway in the future! Best wishes, Oliver's Travels

Hi! Thank you so much for your lovely review! We're delighted to hear you had a wonderful week with your family and that the villa lived up to expectations both inside and out. It's also great to know our team provided quick and reassuring support throughout. We’d love to welcome you back for another stay in the future! Best wishes, Oliver's Travels

Hi! Thank you for your kind words and continued trust in us! We're so pleased to hear you had another wonderful stay. We truly appreciate your loyalty and look forward to helping you plan your next holiday! Best wishes, Oliver's Travels

Hello, Thank you for taking the time to leave a review and share your thoughts about your recent stay at Villa Vicentra. We’re truly pleased to hear that you found the villa itself to be stunning, and that you enjoyed the unique character, beautiful rooms, and breathtaking views during your stay. We’d like to address a few of the concerns you raised. Firstly, we want to clarify that your booking was exclusively for Villa Vicentra. The neighbouring villa you also visited is not part of our portfolio. As already explained, Villa Vicentra has a strict policy regarding outside visitors. Only registered guests staying at the property are permitted on the premises. This policy applies to all gatherings, meals, and events. Unfortunately, this meant that guests from the neighbouring villa could not be hosted at Villa Vicentra. These restrictions are in place because the property does not hold the necessary licenses or insurance to accommodate events or gatherings that exceed its maximum capacity. This is not unique to this property, villas throughout Spain, particularly in regions like Catalunya, are currently under increased scrutiny regarding compliance with tourism licenses and local regulations. Property owners are therefore required to adhere strictly to these rules. Regarding the VIP Credit, we’re sorry for any frustration caused. The terms of the credit, including the 50% cap, are clearly outlined on our website and included in the post-stay email you received. Our team does follow up after each trip to invite feedback and gently remind guests of any available credit. We’re sorry if our messages came across as excessive, our intention is only to ensure guests don’t miss the opportunity to use their reward. Once again, we’re delighted that you loved the villa itself, and we’d love the opportunity to welcome you again in the future. Best wishes, Oliver’s Travels

Hi, We appreciate you sharing your experience with us. We're really happy to hear everybody was helpful and that Chateau Antares was a 5-star property for you and your parties. We look forward to welcoming you for the next one. Warmest regards, Oliver's Travels