Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Notcutts Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/notcutts | Feefo

Zobrazení všech 4,132 recenzí

Trusted Customer

Bedfordshire

9 years ago

Datum nákupu: 07/09/2015

Co říká Trusted Customer o Notcutts:

Great service and product quality

Helpful when I had a query re delivery would use again

Recenze produktu

Důvěryhodný zákazník

9 years ago

Datum nákupu: 17/08/2015

Bit confusing the mails from the cast service staff, email sent addressed to a different…

Bit confusing the mails from the cast service staff, email sent addressed to a different customer, another followed apologising for that. No indication of either an am or pm delivery, so had to be in...

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Notcutts Customer Care

Notcutts

9 years ago

Thank you for providing us with your feedback and for choosing Notcutts for your purchase. We are sorry for any confusion caused by our communications. Some of our emails are automated from our ordering system and some are personalised direct from our Notcutts colleagues in our distribution centre. We are in the process of reviewing all communications relating to online orders, to make things clearer for our customers.

Recenze produktu

Notcutts Customer Care

Notcutts

9 years ago

We are delighted that you are so pleased with your Notcutts Provence Oak Wall Unit but were concerned to read your comments that you felt your husband had to help with the delivery. Items for delivery are sent with the appropriate number of delivery personnel; we have agreements with each of our carriers and we never expect our customers to help us with delivery of an item.

Důvěryhodný zákazník

9 years ago

Thank you for your reply. The only one of your comments that I take issue with is " Items for delivery are sent with the appropriate number of delivery personnel" Are you aware that the item in question is a solid oak cabinet 6 feet tall by 2 feet wide with 7 shelves? Also the label on the packing very clearly stated..Very Heavy and also recommended that FOUR PEOPLE were necessary to carry it ! Also I would point out that your delivery driver did NOT ask for help but that I, Mr D Huggins, offered help as no one person should be expected to carry any item of this size and weight on their own. No reply from yourselves is necessary but I feel the company involved with your deliveries should employ Two people and not just One.

Důvěryhodný zákazník

9 years ago

Datum nákupu: 28/08/2015

Due to a mistake I made in downloading Windows 10 I have been contactable for…

Due to a mistake I made in downloading Windows 10 I have been contactable for two weeks so I have not had my delivery. But the team have made efforts to get in contact with me.

Notcutts Customer Care

Notcutts

9 years ago

Thank you for your feedback and for choosing Notcutts for your purchase. We were delighted to help and look forward to welcoming you back online again soon.

Důvěryhodný zákazník

9 years ago

Datum nákupu: 05/09/2015

Stunning Service

Website advised 14-28 days for delivery and received in 6 days! Contacted delivery people and asked if they could call 30 mins before delivery and they did. Very polite and respectful.

Recenze produktu

Důvěryhodný zákazník

9 years ago

Datum nákupu: 19/08/2015

Good service but slow delivery

Notcutts Customer Care

Notcutts

9 years ago

Thank you for your feedback. We are sorry that you were disappointed with the speed of our delivery service and hope that our correspondence had clarified matters. Our anticipated delivery time for garden structure items is within 14 days from the receipt of the order, as advised on our website. Whilst we delivered within this timeframe, where possible we always try to get items out to our customers as soon as we can and very often in advance of the timescales quoted.

Recenze produktu

Trusted Customer

Solohull

9 years ago

Datum nákupu: 19/08/2015

Co říká Trusted Customer o Notcutts:

Oak Pew

Whilst the admin side was excellent, the delivery left a lot to be desired. The large item was delivered on a palette heavily wrapped. When my husband was asked where he would like it positioning...

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Notcutts Customer Care

Notcutts

9 years ago

Thank you for choosing Notcutts for your purchase and for your valuable feedback. As discussed on the telephone, in order to speed up our delivery service, some of our deliveries are made by couriers who use a pallet service, especially for large items such as furniture. Under normal circumstances these particular couriers will not unpack and deliver into our customer's home. We clarify this on our delivery notification email and will be making it more prominent on our future communications. We are sorry for any inconvenience and confusion this caused when your furniture arrived.

Recenze produktu

Důvěryhodný zákazník

9 years ago

Datum nákupu: 14/08/2015

My wonderful swing seat.

Absolutely excellent.

Recenze produktu

Notcutts Customer Care

Notcutts

9 years ago

Thank you for your feedback and for choosing Notcutts for your purchase. We are delighted that you found our service to be excellent. Let's hope the warm weather returns nice and early next year so that you can get some good use out of your new Kettler Novero Swing Day Bed.

Důvěryhodný zákazník

9 years ago

Thank you for your prompt reply to my survey response. Again another +. Such excellent customer service! There are so many companies out there that could learn from your policies! Hopefully I shall be able to master my new I Pad by next Spring and, will be able to send you some 'pics' of My Lovely Swing'! Wishing it was as easy to use I Pad as to be able to sit on my Swing! LOL. Hopefully be in touch soon. Meanwhile keep up the great works folks! Will try and pop into your Solihull branch for a coffee one of these days! thanks again for everything.

Důvěryhodný zákazník

9 years ago

Datum nákupu: 01/09/2015

Not received yet awful service by parcel force.

Awful

Notcutts Customer Care

Notcutts

9 years ago

Thank you very much for your feedback. We are so sorry that you have had such a bad experience with the delivery of your order and thank you for taking the time to discuss this over the telephone with us. We understand that your chairs have been delayed with the courier and we hope that you are happy with the actions we have taken, and our speedy resolution to this.

Důvěryhodný zákazník

9 years ago

Datum nákupu: 28/08/2015

Easy to use,good quick service

I only bought gift vouchers but the process was easy. I received them a few days later and I am very happy with the service.

Notcutts Customer Care

Notcutts

9 years ago

Thank you for your kind feedback and for choosing to purchase your gift from Notcutts. We hope the lucky recipient enjoys spending them!

Recenze produktu

Důvěryhodný zákazník

9 years ago

Datum nákupu: 26/08/2015

Disappointing delivery time

I expected the vouchers to be sent out the day I ordered them. Sadly they took about 5 days to arrive and I missed being able to hand them over at a wedding. Amazon can send a chain saw by next day...

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Notcutts Customer Care

Notcutts

9 years ago

Thank you for your feedback and for taking the time to talk to us on the phone. We are so sorry that the vouchers did not arrive in time for the special day. Following investigation and as discussed, it transpires that there was a problem with the courier's delivery which was then compounded by the fact that it was a Bank Holiday weekend. We are adding some notes to our voucher product pages on our website, to clarify delivery times for our customers.

Recenze produktu

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O Notcutts

Since 1897 Notcutts has helped bring gardens and homes to life with fresh ideas, generations of expertise and friendly advice. Still family-owned today, we continue to hand-pick our products, carefully selecting each one for you to create a garden and home that’s perfect for you. We are a family-owned group of garden centres who care about gardening and passionately believe it’s good for the body and soul. We encourage everyone to have a go, whatever their ability or scope of their garden.

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01394 445400

Ipswich Road, Woodbridge, Suffolk, IP12 4AF, United Kingdom

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Notcutts

Notcutts Sandhurst Folding FSC Side Garden TableVíce recenzí pro tento výrobek (5)Prohlédnout si stránku výrobkuSturdy, good quality, looks good

Notcutts Provence Oak Wall UnitVíce recenzí pro tento výrobek (4)Prohlédnout si stránku výrobkuReally pleased with cabinet and delivery person,although my husband who is 75 had to help driver with taking it off the lorry and placing it indoors.

Woodbridge ArchVíce recenzí pro tento výrobek (25)Prohlédnout si stránku výrobkuThe wood was a little twisted but with come encouragement it has straightened out.

Cream Metal Home Sweet Home Heart Tea lightVíce recenzí pro tento výrobek (2)Prohlédnout si stránku výrobkuI bought these to make up price to get free postage - cute little hanging hearts

Woodbridge ArchVíce recenzí pro tento výrobek (25)Prohlédnout si stránku výrobku

Notcutts Provence Oak Church Storage BoxVíce recenzí pro tento výrobek (2)Prohlédnout si stránku výrobku

Kettler Novero Swing Day Bed - SageVíce recenzí pro tento výrobek (3)Prohlédnout si stránku výrobkuHave not had really any good weather to test! All wrapped up in it's' night' cover and another plastic protection over it. Praying it makes it through the winter!!

Notcutts Gift Voucher �10Více recenzí pro tento výrobek (76)Prohlédnout si stránku výrobku

Notcutts Gift Voucher �25Více recenzí pro tento výrobek (102)Prohlédnout si stránku výrobkuThe vouchers came with attractive cards

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?