Thanks for your feedback. We’re sorry you were unhappy with the outcome of our conversation. During our free debt advice sessions, we go through a customer’s finances and then recommend the best option for them. After looking at your circumstances, we decided a trust deed was the best option for you. Trust deeds are managed by insolvency practitioners, so we passed you over to a third party to help. Insolvency practitioners charge fees for trust deeds which are included in your regular trust deed payments, not on top of them, to ensure they are affordable. If you don’t feel a trust deed is the right option for you, we’d be very happy to speak to you again about alternative solutions. You can email us at enquiry@moneywellness.com or call us on 0161 518 8285. Our advice is always free. Thanks, Money Wellness.