Recenze společnosti Moneybarn

Hi and thanks for the review. I'm sorry to read you've been waiting so long to have your issue resolved. Please give us a call on 0330 555 1230 and ask again for this to happen so we can action that for you. Thanks again for your review and apologies again for any delay in getting that sorted for you. Kind regards, Jason @ Moneybarn

Hi Antonio and thank you for the 5 star review. Jason @ Moneybarn

Hi Ashley and thanks for the review. We acknowledge that our rates are higher than that of a mainstream lender, such as a bank, but this is due to the poor credit market we serve and the risk of lending within that market. As well as providing the opportunity for a customer to own a vehicle they may not otherwise have had, we hope we're also providing the chance for a customer to improve their credit rating by maintaining a finance agreement with us. I'm sorry to read that you felt we were reluctant to provide a payment holiday during the pandemic. This would have depended on your own financial circumstances and our decision would have followed a discussion with you around affordability. I'm also sorry to read that we've been unable to offer you a further deal. We work hard to offer further agreements where we can but we still need to go through our usual credit checks and underwriting processes. It may be that something has come up during those checks that's prevented us from offering that further agreement. Thanks again for the review. Kind regards, Jason @ Moneybarn

Hi and thank you so much for the 5 star review, we really do appreciate it. Kind regards, Jason @ Moneybarn

Hi and thanks for the review, much appreciated. Jason @ Moneybarn

Hi and thanks for the review. I'm sorry to read that you haven't found us to be supportive during a difficult time for you. It can be that a change of payment date can result in two payments becoming due in a very short period of time and, as a result, missing one of those payments can create arrears on the agreement. There is a very useful video that you can watch on YouTube that explains how this can happen. If you search 'Moneybarn can I move my payment date' on YouTube you can watch that video which should help clarify that for you. Thanks again for your review. Kind regards, Jason @ Moneybarn

Hi and thanks for the review. I'm sorry to read that you had issues with the vehicle and understand how frustrating that can be. I'm also sorry to read that you feel the monthly repayment is too expensive. We work hard to make that as clear as possible before a customer signs an agreement with us so I'm sorry again if this came as a shock or surprise to you. Thanks again for the review. Kind regards, Jason @ Moneybarn

Hi and thanks for the response. We're unable to lower our rates or the monthly instalment. However, if the repairs to the vehicle mean you can't afford to make a monthly instalment we can have a discussion with you about missing a month. We'll need to discuss whether you'll be in a position to then pay that back over a period of time or you may be eligible for a payment break. Unfortunately, these options will have a negative impact on your credit file so will need to be considered carefully. If you'd like to discuss this with us then please give us a call on 0330 555 1230 and one of our agents will be happy to discuss this with you. Alternatively, if you're struggling with affordability then our agent will be able to provide you with the contact details for some not for profit debt advice organisations that may be able to help. Thanks again for your review. Jason @ Moneybarn

Hi and thanks for your further responses. I'm sorry for the wait time you've encountered when trying to contact us. We're experiencing high call volumes so would ask that you're patient with us, we will get to your call. Whether you're eligible for a payment break is something that will need to be discussed with you over the phone and isn't just an option that you can ask for, it will depend on the circumstances and your financial position. All of this will be discussed with you so again, please be patient with us as it's important we talk to you and get a solution in place. Thanks again for the review. Jason @ Moneybarn