Thank you for sharing your detailed feedback about your experience with us. We’re glad to hear that you enjoyed the hotels, the transfer service, and the amazing scenery during your trip. However, we’re sorry that some aspects of your journey didn’t meet your expectations.
We strive to provide clear and accurate information pre-trip and during route planning, and it’s disappointing to hear that our responses to your questions were slow or not detailed enough. We understand how important it is to feel well-prepared before embarking on an adventure, and we’ll review our communication processes to ensure our team provides timely and more comprehensive support in the future.
Your comments about trail conditions and descriptions are very valuable. We know that trail difficulty, especially rough or poorly marked paths, can significantly impact the experience. While weather is beyond our control, we aim to provide realistic route descriptions that set accurate expectations for the conditions. Your feedback highlights an area where we can improve by offering clearer details about trail surfaces and difficulty levels to help travelers make the best choices for their preferences and abilities.
We’re sorry that the trail conditions and the mismatch with your expectations led to taking some days off the planned itinerary. It sounds like you made a thoughtful choice to adapt your experience, and we appreciate your flexibility under challenging circumstances.
While it’s disheartening to hear you’re uncertain about future travels with us, we hope you might consider another adventure with clearer expectations or a route more aligned with your needs. If you do choose to travel with us again, please don’t hesitate to discuss your preferences in detail during the planning phase—we’d love the opportunity to match you with the perfect trip.
Thank you again for your feedback and for giving us the chance to plan your journey. We’re delighted you had a good week overall and hope you carry home lasting memories of the highlights.