Thank you for your detailed feedback—we appreciate both the positive and negative points you’ve raised. It’s great to hear that you enjoyed the beauty of the route, the detailed maps, and the useful trail information. We’re also glad that most of the hotels met your expectations in terms of charm and location.
However, we’re deeply sorry to hear about the issues you faced with the missed pickup and the lack of response from our emergency support line. This is not the level of service we strive to provide, and we completely understand how frustrating and disappointing this must have been, especially since 24/7 support was a key factor in your decision to book with us. Please rest assured that a team member has already been in contact with you to address these concerns directly. Your feedback has been escalated for review, and we’ll ensure the situation is investigated thoroughly to prevent this from happening again.
Regarding the hotel in Grazalema, we understand how inconvenient and uninspiring it can be to stay outside the town after a long day of walking. Your comments about the accommodation quality, particularly the moldy pool and off-season atmosphere, are concerning, and we’ll review this property to assess its suitability for future travelers.
We regret that these issues overshadowed your experience and left you feeling the trip didn’t offer good value. Your feedback is invaluable in helping us improve our services, and we’re committed to addressing the points you’ve raised. Thank you again for sharing your experience.
