Good Afternoon,
Thank you for your feedback.We sincerely apologise for the delay in receiving your order and for any frustration this caused. We understand how disappointing it must have been to wait so long, especially for a Christmas order. Unfortunately, as the order was lost in transit, we had to wait for the courier's investigation before taking further action, and we regret that this affected your experience. We truly appreciate your patience and feedback, and we will review our processes to prevent similar issues in the future. If there’s anything we can do to make this right, please don’t hesitate to reach out.
Kind Regards
Jolliman Care Team