Good Afternoon,
Thank you for your feedback We're sorry to hear about the issue with the zip, especially as it was meant to be a birthday present. As discussed on our telephone conversation i understand the return period has expired, we'd be happy to help by fixing the zip for you. If you'd like, please send the item back to us, and we'll take care of it. if you need any further assistance, please don't hesitate to reach out.
Kind Regards
Jolliman Care Team