Paint took 6 days to arrive. As the customer has to pay the delivery charge I would expect a quicker timescale.
Emir
Johnstone's Paint
3 months ago
We appreciate your feedback and understand your frustration. We’re always working to improve delivery times and will take your comments on board. Thank you for sharing your experience!
Sorry to hear you’re disappointed with the app. We appreciate your feedback and would love to understand what went wrong so we can improve. Let us know how we can help by reaching out to us at customerservices@johnstonespaint.com!
Paint came promptly but it was impossible to discover online how many coats I would need to apply. It would be good to see images of the paint tin showing the instructions on your website. Also, I...
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Emir
Johnstone's Paint
3 months ago
Thank you for your feedback !! We’re glad your paint arrived quickly, but we understand the frustration of not finding clear instructions online, we’ll be sure to look into improving this. We also appreciate your note on stockist visibility—we’ll work on making that easier too. Thanks again for sharing your experience with us!
Fab paint! Delivery time longer than stated on website.
The website promised shipping within 1-2 days. By the end of the day I ordered, DPD notified me that they were expecting the order. Based on that info, I scheduled my work. After a few days of no...
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Emir
Johnstone's Paint
3 months ago
Hi there, we’re really sorry for the delay and the inconvenience it caused you. We understand how frustrating it is when expectations aren’t met. We’ll look into this to improve our communication and make sure delays are clearly stated upfront. We truly appreciate your feedback and thank you for taking the time to let us know!
We are passionate about paint and providing you with paint solutions that will help you beautify your home. Our products have been at the forefront of the UK paint market since 1890, so we've had plenty of time to ensure that they provide unrivalled quality and dependability to help transform people's homes across the country. We have a long history as a global leader in the coating market as part of the PPG Industries portfolio of brands, and we are supported by some of the world's best paint developers and technicians.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
We are passionate about paint and providing you with paint solutions that will help you beautify your home. Our products have been at the forefront of the UK paint market since 1890, so we've had plenty of time to ensure that they provide unrivalled quality and dependability to help transform people's homes across the country. We have a long history as a global leader in the coating market as part of the PPG Industries portfolio of brands, and we are supported by some of the world's best paint developers and technicians.