Dear Mr Taylor, Thank you very much for your feedback. We at Jan Forster Estates value all feedback whether good or bad as this allows any downfalls that may arise in our customer service levels to be addressed and corrected. I have looked through the inventory and can see that you have supplied comments within the 7 day allotted period which will all be taken into account when the time comes for you to vacate the property. I can also see that a lot of the comments received have already been flagged up on the inventory for example the walls to the entrance hall have been flagged as marked and scratched. However, I can also see that a few items have been missed for example, the scratch to the lounge floor. We always give our tenants a chance to add their comments in the event that some items are missed during the inspection. With regards to the utility providers and council tax, we use a third party company called The Tenant Shop to inform local authorities and energy providers of your meter readings and date of move in. If you would like to e-mail me directly at joanne.graham@janforsterestates.com to let me know what the issues were, then I would be only too happy to address them with the relevant person within The Tenant Shop. Please accept our apologies if you feel that the level of service received from Jan Forster Estates has not as been as you expected however, we will do all we can to rectify this.Kind regardsJoanne
