Recenze společnosti InsuraWedding

Hello, Thank you for your feedback, and we are sorry to hear you feel you didn’t receive a positive experience on this occasion. Would you be able to confirm if you have received your documents via email? If not, then let us know and we will resend them to you as this will contain the policy wording which details everything you are covered by on the policy. It is worth noting that sometimes they can go into your spam or junk folder. Looking at on the system, you have bought your InsuraWedding policy from MoneySuperMarket. As you feel that you were not provided with appropriate information to make a decision we will pass your feedback on to them. However, it is worth noting that Comparison sites, like MoneySuperMarket, do only provide limited information and if you require more information on an insurance product or are unsure of what you are buying you are usually better contacting the brand directly. In terms of financial contributions from members of the family, in the policy wording the definition of You and Your details states that for the purposed of Section 1 Cancellation and rearrangement of the Wedding and/or Wedding Reception and Section 7 Financial failure of wedding service suppliers, it includes Relatives who have made a proven significant financial contribution; hence they do not need to be named on the policy. In the event of a claim, they will need to demonstrate this financial contribution in the form of a receipt or booking confirmation. It is also worth noting that even though you had started paying deposits for your wedding, Important notice 7 of the InsuraWedding policy wording allows for the cover of deposits that have been paid prior to taking out the policy (providing there is no knowledge of circumstances that may give rise to a claim at the time of purchase), while we realise this does not help you now, we raise this for any future marrying couples who are in a similar situation who read this review. If you have any further questions about your policy our Customer Services team will be more than happy to help, you can contact them between the hours of 9am – 5:30pm Monday to Friday (Excluding English Public Holidays) on 01483 806 828, or by emailing us at info@insurawedding.co.uk

Thank you very much for your feedback. We're glad that you were happy with the overall service. Best Wishes for a beautiful wedding.

Thank you very much for your feedback. We apologise for the technical hiccup regarding the online system, however, it seems that the information regarding the Public Liability Cover you selected was not passed over from MoneySuperMarket to our system, hence why it was not included on your policy. We are pleased though that you noticed this and got in contact with us so we could add it on to your policy, ensuring you have the cover you need. As we have not heard any reports of this problem with the online system as you described, if you have any further details (and any screenshots if you have them) to help us rectify this issue please can you send an email to enquiries@voyagerins.com and we will try and sort it out to prevent it from happening again.

Thank you for your feedback. We're glad that you were happy with the overall service. Our aim is to provide you with the information you need to purchase the right policy for you. We're pleased that it was helpful to you. Best Wishes for a beautiful wedding.

Thanks for letting us know! We should now have fixed this!

Thank you for your feedback. Our main focus is providing high quality insurance coverage and we also strive to keep our prices very competitive. Best Wishes for a beautiful wedding.