Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

India Jane Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/india-jane | Feefo

TC

Trusted Customer

Oxford

8 years ago

Datum nákupu: 25/02/2017

Co říká Trusted Customer o India Jane:

Very happy - lovely quality product and really speedy delivery Rather excessive packaging though !!

Recenze produktu

0

TC

Trusted Customer

Edinburgh

8 years ago

Datum nákupu: 25/02/2017

Co říká Trusted Customer o India Jane:

Professionally packaged

Professionally packaged easy to use web site

Recenze produktu

0

Důvěryhodný zákazník

8 years ago

Datum nákupu: 26/02/2017

Beautiful table. Very efficient delivery. Item arrived in perfect condition...

Beautiful table. Very efficient delivery. Item arrived in perfect condition and was carefully unpacked by delivery team. Very pleased with service.

0

TC

Trusted Customer

8 years ago

Datum nákupu: 26/02/2017

Co říká Trusted Customer o India Jane:

As they sent out the wrong colour as the one I ordered was not in stock. I...

As they sent out the wrong colour as the one I ordered was not in stock. It has cost them for postage twice. Not impressed

0

Důvěryhodný zákazník

8 years ago

Datum nákupu: 16/02/2017

Faulty product so hard to be objective. Now having to wait in for collectio

Faulty product so hard to be objective. Now having to wait in for collection and repair.

James Neil

India Jane

8 years ago

Hi Tracy,

I am very sorry to hear you have experienced problems with the switch of our Bee lamp. Rest assured that as soon as you notified us, this issue was investigated as a matter of course. I have personally spoken with our web order manager, Vanessa and she has explained that as the Bee lamp is currently out of stock, we offered to repair your lamp to ensure you receive it back in good time, rather than wait for it to return to stock.

Vanessa also added that she had since spoken with you yesterday and your repaired lamp will be it's way to you shortly. Once again, please accept my apologies for any inconvenience and I hope you can return soon to enjoy our products.

If you have any further queries on this, feel free to get in touch.

Kind regards,

James

Důvěryhodný zákazník

8 years ago

Hi James, I have not had a reply from Vanessa as far as I know, but hope to have my lamp back soon. I noticed from reviews on your site that several items are sent out faulty and I have to admit I would think twice about ordering anything again. Kind regards Tracy

Důvěryhodný zákazník

8 years ago

Hi James, I have not heard from Vanessa as far as I recall, but hope to have my lamp fully functioning back soon. I must admit, I would think twice before ordering from you again as I see from reviews that several items have been delivered faulty. Kind regards Tracy

Recenze produktu

James Neil

India Jane

8 years ago

Hi Tracy,

I am very sorry to hear you have experienced problems with the switch of our Bee lamp. Rest assured that as soon as you notified us, this issue was investigated as a matter of course. I have personally spoken with our web order manager, Vanessa and she has explained that as the Bee lamp is currently out of stock, we offered to repair your lamp to ensure you receive it back in good time, rather than wait for it to return to stock. Vanessa also added that she had since spoken with you yesterday and your repaired lamp will be it's way to you shortly. Once again, please accept my apologies for any inconvenience and I hope you can return soon to enjoy our products. If you have any further queries on this, feel free to get in touch.

Kind regards,

James

0

TC

Trusted Customer

Huddersfield

8 years ago

Datum nákupu: 22/02/2017

Co říká Trusted Customer o India Jane:

Poor quality

Service and delivery fantastic but the product is extremely poor quality won't be buying from you again

James Neil

India Jane

8 years ago

Hi Vicky,

Thank you for the kind feedback on our delivery and service. I am however very sorry to hear that you are not happy with the quality of the coolie shade you purchased from us. This feedback however is very important to us and I will personally ensure that it is passed onto our buying team as a matter of importance.

Please accept my apologies once again and I hope you can return to enjoy our products soon.

Kind regards,

James

TC

Trusted Customer

8 years ago

Please can you advise me on how to return this item as the original box has been destroyed.

Recenze produktu

James Neil

India Jane

8 years ago

Hi Vicky,

Thank you for the kind feedback on our delivery and service. I am however very sorry to hear that you are not happy with the quality of the coolie shade you purchased from us. This feedback however is very important to us and I will personally ensure that it is passed onto our buying team as a matter of importance. Please accept my apologies once again and I hope you can return to enjoy our products soon.

Kind regards,James

0

TC

Trusted Customer

8 years ago

Datum nákupu: 19/02/2017

Co říká Trusted Customer o India Jane:

Fast delivery, only it was lucky I returned home 30 seconds before the deli...

Fast delivery, only it was lucky I returned home 30 seconds before the delivery van as we had been told we would be given notice on delivery time but were not.

Recenze produktu

0

TC

Trusted Customer

8 years ago

Datum nákupu: 10/02/2017

Co říká Trusted Customer o India Jane:

Good service by India Jane

ok

Recenze produktu

0

TC

Trusted Customer

8 years ago

Datum nákupu: 11/02/2017

Co říká Trusted Customer o India Jane:

Beautiful bowl

Love my beautiful blue and white China bowl - just as I hoped it would be. Looks great on my dining room table. Just as described and arrived intact

0

Důvěryhodný zákazník

8 years ago

Datum nákupu: 11/02/2017

Excellent service by India Jane

quick service - excellent product

Recenze produktu

0

Recenze společnosti India Jane

Casino Paperweight Set - LargeVíce recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkuLovely quality product and very speedy delivery Packaging rather excessive though !!

Laurel Natural Photo Frame 4X6Více recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkuStunning looking photo frame

Bee Lamp Base - SmallVíce recenzí pro tento výrobek (4)Prohlédnout si stránku výrobkuFaulty switch. Really inconvenient as had thrown box out and need to return it.

Grey Linen Coolie Shade - 16"Více recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkuExtremely poor quality, fabric is fraying around the top of the shade definitely not worth what I have paid

Ceremonial Elephant PlanterVíce recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkuno, this is boring. your questionnaires are becoming an abuse of the customers'time.

Rev. Morris' Sandpiper PlanterVíce recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkuno, this is boring. your questionnaires are becoming an abuse of the customers'time.

Audubon's Heron PlanterVíce recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkuno, this is boring. your questionnaires are becoming an abuse of the customers'time.

Bee Plant PotVíce recenzí pro tento výrobek (4)Prohlédnout si stránku výrobkuno, this is boring. your questionnaires are becoming an abuse of the customers'time.

Etruria Folding Butler's TrayVíce recenzí pro tento výrobek (2)Prohlédnout si stránku výrobkunice design , probably a wee bit expensive for what it is.

Bee Lamp Base - SmallVíce recenzí pro tento výrobek (4)Prohlédnout si stránku výrobkuexcellent product just what we wanted

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?