Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

HOP Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/hop-property | Feefo

Zobrazení všech 609 recenzí

Důvěryhodný zákazník

3 years ago

Datum nákupu: 17/08/2021

Poor customer service

Prohlédnout si celou recenzi zákazníka

Lesley Howard

Calverley

3 years ago

Datum nákupu: 05/10/2021

Co říká Lesley Howard o HOP:

Excellent customer service .

First class service from HOP and would highly recommend them . Rich and Jon are fantastic , very professional but also personable and responsive whenever contacted . The customer app is great and...

Přečíst vše

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

3 years ago

Datum nákupu: 27/09/2021

Look after tenants and house. Very responsive.

- deal with problems straight away - easy to get hold of - explain things clearly

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

3 years ago

Datum nákupu: 08/10/2021

Initially good but after I viewed the property and I made an offer they didn’t come back to me.

Abi

HOP

3 years ago

Hi there, we are terribly sorry to hear this. I understand the Sales team have been in touch to resolve. If there are any further problems please do contact our Sales Manager Rich on 0113 322 9533. Best wishes, HOP

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

3 years ago

Datum nákupu: 14/10/2021

Guarantor Issue

House we viewed was not in a good area or expensive, yet they still required a guarantor earning over £25000

Abi

HOP

3 years ago

Hi there, we are terribly sorry that we were not able to offer you this property. Unfortunately our tenants do have to meet a financial criteria and if not quite possible we always offer a guarantor option. We are sorry we couldn't accommodate you at this time but hopefully we can find you something else that suits in the future. Best wishes, HOP

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

3 years ago

Datum nákupu: 15/10/2021

Had a **** experience, after viewing the property I’ve been told by Mr. joseph (a staff member) that he gonna send me a pre-tenancy form but he didn’t, no even respond. Thanks to waste my time.

Abi

HOP

3 years ago

Hi there, Terribly sorry that you didn't receive the application form, we are looking into the reason for this. If you are still looking for property please do call our office so we can try resolve this matter and help you find your next home - 0113 322 9323 Thank you HOP

Prohlédnout si celou recenzi zákazníka

AldoDervishi

3 years ago

Datum nákupu: 20/10/2021

Co říká AldoDervishi o HOP:

The best service ever.I find e easy solution 😊

Prohlédnout si celou recenzi zákazníka

William Land

3 years ago

Datum nákupu: 27/09/2021

Co říká William Land o HOP:

Wouldn’t use again

Estate agent made no effort to show us around. Just stood as if we were wasting his time. Answered no questions and made the tenant do all the talking. We felt we were inconveniencing him. It was as...

Přečíst vše

Abi

HOP

3 years ago

Hi William, Thank you for leaving us feedback. We are terribly sorry your viewing experience was not up to HOP scratch. Please note we are looking into this matter further and taking this very seriously. All our best HOP

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

3 years ago

Datum nákupu: 05/08/2021

Need to constantly chase up on issues

When we first moved in there were some problems (which is to be expected) and they sorted some out quickly, but others we are still waiting to be solved after a month. We have to keep chasing them up...

Přečíst vše

Prohlédnout si celou recenzi zákazníka

Toby

3 years ago

Datum nákupu: 26/08/2021

Co říká Toby o HOP:

Brill so far

Really friendly staff, and show a willingness to make sure there are no issues and that outstanding issues are being dealt with.

Prohlédnout si celou recenzi zákazníka

Neobdržel/a jste pozvánku k recenzi?

O HOP

Let Leeds is now HOP, offering Student and Professional Lettings, Sales and Block Management all under one roof. Creating happy homes is at the heart of our business. Whether you are looking for a student or professional property to rent or a home to buy, we’ll help you find a home to love. We also offer a full suite of property services including sales, refurbishments, property management and block management. Welcome to the Home of Property.

Přečíst vše

01133202000

Coburg House, St Andrews Court, Leeds, West Yorkshire, LS3 1JY, United Kingdom

Proč věřit recenzím Feefo?