Very prompt and efficient service in booking holiday and flights
Sophie
Headwater
5 months ago
Thank you for your kind words. We’re so pleased to hear you found the booking process prompt and efficient, and we hope you have a fantastic holiday.
Sophie
Customer Relations Executive
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
5 months ago
Excellent
Faultless service
Sophie
Headwater
5 months ago
Thank you for your lovely feedback. We are delighted to hear everything was faultless and that you had such a positive experience.
Sophie
Customer Service Executive
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
5 months ago
The service was very professional and helpful. Everything was clearly explained.
Sophie
Headwater
5 months ago
Thank you very much for your kind feedback. We’re really pleased to hear that you found the service professional and that everything was clearly explained.
Sophie
Customer Relations Executive
0
Sdílet
VF
VALERI FRENCH
Ověřeno Feefo
USA
5 months ago
Co říká VALERI FRENCH o Headwater:
Prompt and friendly service
Megan was great. prompt follow-through
Sophie
Headwater
5 months ago
Thank you for leaving this lovely feedback. We’re so pleased to hear Megan was great and provided such prompt follow‑through.
Sophie
Customer Relations Executive
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
6 months ago
Excellent Service
Service was excellent, very prompt responses and answered any questions quickly and pleased that holiday plans got confirmed within hours.
Sophie
Headwater
6 months ago
Thanks for your feedback. We’re glad everything was sorted quickly and that your questions were answered promptly. It’s great to hear your holiday plans were confirmed so smoothly.
Sophie
Customer Relations Executive
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
6 months ago
Booking made easy with Andrew
Very impressed by how conscientious Andrew Palmer is in his work, he has made our 'non-standard' booking very easy, helping us with options for car hire, accommodation and flights and producing...
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Sophie
Headwater
6 months ago
Thank you for taking the time to share this, Andrew will be really pleased to hear this feedback. We are delighted he was able to make your non-standard booking feel straightforward and well supported, and we will be sure to pass on your lovely feedback. We hope you have a fantastic holiday ahead.
Sophie
Customer Relations Executive
0
Sdílet
MP
MARC PAUTZ
Ověřeno Feefo
GBR
6 months ago
Co říká MARC PAUTZ o Headwater:
Self guided walking tour
Stella Pietri was excellent. Friendly, informative and extremely efficient. Was able to help me very transfer my booking funds over from exodus and get us booked on a walking holiday, including...
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Sophie
Headwater
6 months ago
Thank you for your lovely feedback. We’re delighted to hear Stella provided such friendly, efficient support and made transferring and booking your walking holiday so straightforward. We hope you have a fantastic trip!
Sophie
Customer Relations Executive
0
Sdílet
NS
NICHOLAS SECRETT
Ověřeno Feefo
GBR
6 months ago
Co říká NICHOLAS SECRETT o Headwater:
no decision making
no sense of empowerment in agents - just reading from a script
Sophie
Headwater
6 months ago
Thank you for taking the time to share this. We’re sorry your experience felt scripted rather than personal, and we’ll be feeding this back to help improve how we support our customers. This is not the level of service we aim to provide. If there is anything else I can assist with please do let me know.
Sophie
Customer Relations Executive
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
7 months ago
They were east to get a hold of, very polite and answered all my questions.
Sophie
Headwater
6 months ago
Thank you for your kind feedback. We are delighted to hear you found the team helpful and easy to get hold of.
Sophie
Customer Relations Executive
0
Sdílet
IS
ISABELLE
Ověřeno Feefo
GBR
7 months ago
Co říká ISABELLE o Headwater:
Very efficient booking
I got a call back following an Internet enquiry at the time I had requested. Luke was very helpful on the phone and got back to me with a quote within the afternoon. Once I had paid the deposit he...
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Sophie
Headwater
7 months ago
Thank you so much for your lovely feedback. I am really pleased to hear Luke was so helpful and that everything was sorted so quickly for you. If there is anything else you need, we are always happy to help.
Sophie
Customer Relations Executive
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!