Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Recenze Headwater

Zobrazení všech 1,508 recenzí

Důvěryhodný zákazník

Ověřeno Feefo

4 months ago

Efficient booking process

Booking arrangements made as advided , it did take 3 days for them to confirm hotels . The app flr local provider has been supplied and it appears to provide detailed infprmation of pur intended rpute

Steph

Headwater

4 months ago

We’re pleased to hear that your booking was arranged as advised and that you’ve been provided with access to the local provider app, which offers detailed information about your planned route. We apologise for the delay in confirming the hotels and appreciate your patience during this time. We’re always working to improve our processes to ensure confirmations are completed as quickly as possible. If there’s anything further you need ahead of your trip, please don’t hesitate to get in touch – we’re here to help. Stephanie Customer Coordinator

RICHARD GREENWOOD

Ověřeno Feefo

4 months ago

Co říká RICHARD GREENWOOD o Headwater:

Efficient and helpful. Useful advice about aspects of the proposed trip

Sophie

Headwater

4 months ago

Thank you for your lovely feedback. I am so pleased you found the service efficient and the advice helpful in planning your trip. Sophie Customer Relations Executive

Důvěryhodný zákazník

Ověřeno Feefo

4 months ago

Excellent service with respect quotation and sorting our holiday

Sophie

Headwater

4 months ago

Thank you so much for your kind feedback. We’re really pleased to hear you were happy with the service and support throughout the quotation and booking process, and we hope you have a fantastic holiday. Sophie Customer Relations Executive

DAVID GOLDSTRAW

Ověřeno Feefo

GBR

4 months ago

Co říká DAVID GOLDSTRAW o Headwater:

Great Service on discussing and booking walking holiday

It was very refreshing to receive such great service from Helen. We had two or three conversations about what Walking holiday woulld suit our circumstances. She was very supportive when we changed...

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Sophie

Headwater

4 months ago

Thank you for your lovely feedback. It is great to hear how supportive Helen was in helping you find the right walking holiday and adapting when your plans changed. We are so pleased you have booked for April 2027 and really appreciate your kind words. Sophie Customer Relations Executive

Důvěryhodný zákazník

Ověřeno Feefo

4 months ago

Tuscany cycling

It was a friend who first contacted Headwater to research a holiday. They found one that suited and all couples within the party have dealt with Headwater individually.. they have been very...

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Sophie

Headwater

4 months ago

Thank you for your kind review. I am so pleased to hear you found the booking process efficient and that Stella and Stephanie were helpful. Sophie Customer Relations Executive

SUSAN BALDWIN

Ověřeno Feefo

5 months ago

Steph

Headwater

4 months ago

Thank you for your 5*'s it is very much appreciated. Stephanie Customer Coordinator

ALAN HOCKEY

Ověřeno Feefo

NZL

5 months ago

Co říká ALAN HOCKEY o Headwater:

Great people to deal with

Hannah Plant was awesome to deal with. She dealt with all of our requests with professionalism and ease.

Sophie

Headwater

5 months ago

Thank you for your lovely feedback. We’re so pleased to hear that Hannah took such great care of you and made the process smooth and easy. We’ll be sure to pass on your kind words to her. Sophie Customer Relations Executive

MARJORIE WARREN

Ověřeno Feefo

GBR

5 months ago

Co říká MARJORIE WARREN o Headwater:

Great service

Friendly, informative and helpful.

Sophie

Headwater

5 months ago

Thank you for your kind review. We’re so pleased to hear you found our team friendly, informative and helpful. Sophie Customer Relations Executive

Důvěryhodný zákazník

Ověřeno Feefo

5 months ago

Sophie

Headwater

5 months ago

Thank you for your wonderful review. We’re delighted you had such a great experience and truly appreciate you taking the time to share your feedback. Sophie Customer Relations Executive

THOMAS SANDAY

Ověřeno Feefo

GBR

5 months ago

Co říká THOMAS SANDAY o Headwater:

Trip to Austria

Really good, prompt service and nice to speak to one person, who I could then speak to again, with further queries.

Sophie

Headwater

5 months ago

Thank you for your lovely feedback. We’re so pleased you enjoyed the prompt service and having a dedicated contact throughout your booking experience. Sophie Customer Relations Executive

Neobdržel/a jste pozvánku k recenzi?

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Headwater

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?