Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Recenze Headwater

Zobrazení všech 1,508 recenzí

Důvěryhodný zákazník

Ověřeno Feefo

9 months ago

Very helpful and looked after our bookings very well.

Sophie

Headwater

9 months ago

Thank you so much for taking the time to leave us a 5 star review. Sophie Customer Relations Executive

MARK QUIGLEY

Ověřeno Feefo

GBR

9 months ago

Co říká MARK QUIGLEY o Headwater:

Delightful to deal with and provided fantastic customer service

Hannah was amazing, she listened carefully to our brief and was clear, precise, accurate and responsive. Within 24 hrs of taking the brief she had returned a quote that was almost spot on and then...

Přečíst další

Sophie

Headwater

9 months ago

I am delighted to see that Hannah made such a positive impact on your booking experience. I will be sure to pass your kind words along to her and the rest of the team. Thank you also for taking the time to leave such a delightful review. Sophie Customer Relations Executive

MICHAEL PHOENIX

Ověřeno Feefo

GBR

9 months ago

Sophie

Headwater

9 months ago

Thank you very much for you review, it means a lot to us all here. Sophie Customer Relations Executive

Důvěryhodný zákazník

Ověřeno Feefo

9 months ago

Helpful, friendly, knowledgeable & patient. Timely follow-ups without pressure. Will be able to say more once we return from our holiday.

Sophie

Headwater

9 months ago

Thank you for taking the time to leave such positive remarks, we look forward to welcoming you on your Headwater Holiday and your feedback upon your return. Sophie Customer Relations Executive

Důvěryhodný zákazník

Ověřeno Feefo

9 months ago

Excellent service

Stephanie was very proactive and helpful. She was always available and she was very keen to make our trip special.

Sophie

Headwater

9 months ago

Thank you very much for your wonderful review, I will ensure your kind words are passed on to Stephanie. Sophie Customer Relations Executive

DAVID JACKSON

Ověřeno Feefo

GBR

9 months ago

Co říká DAVID JACKSON o Headwater:

Well Done

It was very easy to organise a bespoke trip

Sophie

Headwater

9 months ago

We are delighted that you found the Headwater booking process so easy, I will ensure your kind words are passed on to our team. Sophie Customer Relations Executive

Důvěryhodný zákazník

Ověřeno Feefo

9 months ago

Quick and accurate responses to request.

Sophie

Headwater

9 months ago

Thank you so much for your positive review. Sophie Customer Relations Executive

ROGER THORP

Ověřeno Feefo

GBR

9 months ago

Co říká ROGER THORP o Headwater:

Good service and great holidays.

Sophie

Headwater

9 months ago

Thank you for taking the time to leave such a positive review and marking us 5 stars. Sophie Customer Relations Executive

STEPHEN LANE

Ověřeno Feefo

GBR

9 months ago

Co říká STEPHEN LANE o Headwater:

Excellent customer service

Excellent, prompt responses to every question we asked. Customer service has been first rate showing a genuine desire to help.

Sophie

Headwater

9 months ago

Thank you for taking the time to share your review with myself and the team. We are delighted to receive such positive feedback from your booking experience, I will ensure it is passed on to the wider team :) Sophie Customer Relations Executive

SCOTT MURRAY

Ověřeno Feefo

CAN

9 months ago

Co říká SCOTT MURRAY o Headwater:

First and last

This experience with Headwater has been the worst of any travel arrangements that I have ever had. Communication is poor to non existent and it has been a week since a deposit has been made without...

Přečíst další

Katie

Headwater

9 months ago

Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations, as this is certainly not the level of service we strive to provide. Thank you also for taking the time to speak with me today to discuss this further. I’m pleased that we were able to resolve the matter for you. We appreciate your honesty and hope to have the opportunity to restore your confidence in us. Katie Customer Team Leader

SCOTT MURRAY

9 months ago

After speaking to the Headwater team leader the booking problems were quickly resolved . Looking forward to our adventure in Spain.

Neobdržel/a jste pozvánku k recenzi?

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Headwater

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?