Dear Customer,
Thank you for choosing Gray Line and for your rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Thanks Mette. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
Best regards,
Gray Line Team
Fantastic, quick and easy and in contacting by phone the help is the best
Andrei
Gray Line Iceland
1 year ago
Thanks Mette. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
Best regards, Gray Line Team
Great and easy booking and VERY helpful when calling and getting advice
Andrei
Gray Line Iceland
1 year ago
Dear Mette,
Thank you for taking the time to share your review with us. Customer service is vital to our operations and we are most grateful for the effort you have made to share your observations. We will ensure that your concerns and feedback are addressed.
We do hope we will have the joy of seeing you again here in Iceland.
Sincerely,
Gray Line Team
Booking online was simple. Lots of drop off points. Good communication from the company. Both incoming and outgoing buses were ready when we arrived. They were clean and comfortable. Would definitely...
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Andrei
Gray Line Iceland
1 year ago
Dear Sharon,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
We look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Gray Line Team
Recenze produktu
Datum nákupu: 05/10/2024
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 year ago
Buchung war problemlos.
Am Flughafen Reykjavik ging ich zum Grey line Desk für Information, dort hat mich eine sehr unmotivierte Mitarbeiterin mit knapper Not informiert, und hat mir kaum zugehört ...
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Andrei
Gray Line Iceland
1 year ago
Dear Customer,
Thank you for taking the time to share your experience. We’re glad to hear that your booking was problem-free and that you enjoyed the trip to Reykjavik.
However, we sincerely apologize for the lack of attentiveness from our staff at the Gray Line Desk. This is not the level of service we aim to provide, and we appreciate your feedback. We will address this with our team to ensure that all our employees are engaged and ready to assist our customers.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future!
Best regards,
Gray Line Team
Recenze produktu
Datum nákupu: 08/10/2024
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Recenze produktu
Datum nákupu: 05/10/2024
0
Sdílet
NJ
Namrata Jain
Ověřeno Feefo
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Namrata,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
We waited outside 30minutes earlier than needed, as per the advice online. However it seemed a bit excessive as they basically arrived at departure time. Also I think it could be a bit more clear for...
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Andrei
Gray Line Iceland
1 year ago
Dear Customer,
Thank you for taking the time to share your feedback. We appreciate your insights and are glad to hear that you had a good overall experience.
We apologize for any confusion regarding the pick-up process. We understand that waiting outside can be frustrating, especially when it feels longer than necessary. Your suggestion for clearer instructions about waiting at the entrance is valuable, and we’ll work on improving our communication regarding hotel pick-ups.
We also appreciate your idea for live updates on the bus’s arrival. This is a great suggestion and something we’ll consider to enhance our service.
Thank you again for your feedback. We strive to make every experience better, and we hope to have the opportunity to serve you again in the future!
Best regards,
Gray Line Team
Recenze produktu
Datum nákupu: 05/10/2024
0
Sdílet
KC
Kerri-Lynn Costello
Ověřeno Feefo
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Kerri-Lynn,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.