Booking worked great, but I got multiple emails with different pick-up times and trip from the airport could not be added to google wallet. (the links returned server errors)
Andrei
Gray Line Iceland
1 year ago
Dear Sebastian,
Thank you for sharing your feedback with us. We're glad to hear that the booking process itself went smoothly, but we sincerely apologize for the confusion regarding the multiple emails with different pick-up times and the issues with adding your trip to Google Wallet.
We understand how frustrating this must have been, and we’re currently investigating the cause of the server errors with the links to ensure that they function properly in the future. In the meantime, if you encounter any further issues with your booking details or need assistance, please don’t hesitate to reach out to us directly. We’re here to help!
We appreciate you bringing this to our attention, and we’re committed to improving the experience for our customers. We hope to serve you again soon with a smoother process.
Sincerely, Gray Line Team
Recenze produktu
Datum nákupu: 02/11/2024
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Recenze produktu
Datum nákupu: 05/11/2024
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Recenze produktu
Datum nákupu: 09/11/2024
0
Sdílet
RS
Rashid Khamis Sekyewa
Ověřeno Feefo
1 year ago
Co říká Rashid Khamis Sekyewa o Gray Line Iceland:
Dear Rashid,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
We look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Gray Line Team
Recenze produktu
Datum nákupu: 09/11/2024
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 year ago
Easy
Andrei
Gray Line Iceland
1 year ago
Hi Customer,
Thank you for your feedback! We're glad to hear that you had a positive experience, but we also appreciate knowing that there is room for improvement. If you have any suggestions or details you’d like to share to help us serve you better, we’d love to hear from you.
We hope to have the opportunity to provide you with an even better experience next time.
Best regards,
Gray Line Team
Recenze produktu
Datum nákupu: 08/11/2024
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Recenze produktu
Datum nákupu: 07/11/2024
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 year ago
Very straightforward, easy to book (look up the "numbered" Reykjavík bus stops if you need the pick-uo service).
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with us. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.
We can’t wait to welcome you back!
Best regards, Gray Line Team
Recenze produktu
Datum nákupu: 07/11/2024
0
Sdílet
EF
Emily France
Ověřeno Feefo
1 year ago
Co říká Emily France o Gray Line Iceland:
Easy
Andrei
Gray Line Iceland
1 year ago
Dear Emily,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
We look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Gray Line Team
Recenze produktu
Datum nákupu: 03/11/2024
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 year ago
Simple quick and easy.
Andrei
Gray Line Iceland
1 year ago
Dear Customer, thank you so much for your kind words! It’s always such a pleasure to see you at Gray Line. We can’t thank you enough for your ongoing support and can’t wait to have you with us again.
Best regards, Gray Line Team
We booked in short notice five minutes before departure. Was really quick and easy and gives you option to drop off at specific hotel. Great system.
Andrei
Gray Line Iceland
1 year ago
Alex, thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!
Sincerely,
Gray Line Team
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.