The booking process is easy, but more needs to be done to explain the location of the bus station.
Andrei
Gray Line Iceland
1 year ago
Hello Anthony,
Thank you for your feedback! We're glad to hear that the booking process was easy for you. We appreciate your suggestion regarding the bus station location and will work on providing clearer instructions to ensure a smoother experience for future customers.
Best regards, Gray Line Team
Hello Customer, Thank you for taking the time to leave feedback.
Please keep in mind that Northern Lights are a natural phenomenon. Our team with many years of experience can only do their best to predict the time and place where they will appear but Mother Nature has the last say.
We do offer a lifetime guarantee for our customers in order to get as many chances as possible to see the lights so we surely hope to see you again on board with us.
Sincerely, Gray Line Team
Recenze produktu
Datum nákupu: 20/11/2024
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Recenze produktu
Datum nákupu: 15/11/2024
0
Sdílet
AH
Adam Horalek
Ověřeno Feefo
1 year ago
Andrei
Gray Line Iceland
1 year ago
Hello Adam,
Thank you for your recent review. We regret that we did not deliver our usual standard of service and that it wasn't up to your expectations. We take all feedback seriously and we would love to hear how we can improve.
Hopefully, you enjoyed your time here in Iceland. Sincerely,
Gray Line Team
Really easy to book, lots of options and clear instructions for both the itinerary for the tour and the pick up locations for the tour. Really comprehensive FAQ section on the website too, available...
Přečíst další
Andrei
Gray Line Iceland
1 year ago
Abid, thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!
Sincerely,
Gray Line Team
Easy online booking, detailed instructions, prompt replies to questions.
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
We look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Gray Line Team
Recenze produktu
Datum nákupu: 14/11/2024
0
Sdílet
RH
Ryan Hagwood
Ověřeno Feefo
Reykjavik, Iceland
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Ryan,
Thank you for your feedback. We’re sorry to hear the product didn’t meet your expectations. We are continuously working to improve and we would love to hear how we can help you with that.
Sincerely, Gray Line Team
Recenze produktu
Datum nákupu: 15/11/2024
0
Sdílet
HP
Helen Pearson
Ověřeno Feefo
Oxford,
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Helen,
Thank you for choosing Gray Line and for your rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
A very friendly and helpful team. Gray Line has lots of trip options.
Andrei
Gray Line Iceland
1 year ago
Hey Gerard, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
Best regards, Gray Line Team
Recenze produktu
Datum nákupu: 08/11/2024
0
Sdílet
EL
Elizabeth
Ověřeno Feefo
Canada
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Esther,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.