Excellent. We arrived earlier than expected. the Gray Line Rep changed our booking so we could catch the next bus to the Hotel instead of waiting for over an hour.
Worst experience even . Fail to catch the pick up point. Can’t reach the hotline since it 11pm.. that was last bus.. the end I take my own way to airport in midnight time .
Andrei
Gray Line Iceland
3 years ago
Thank you kindly for taking the time in writing us about your experience. We are sorry to see that you missed the pick up for your transfer. Our driver was at the designated pick up location looking for you but as he could not locate you you were marked as no-show.
We hope that next time everything will go as planned.
Recenze produktu
Datum nákupu: 05/07/2023
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Důvěryhodný zákazník
Ověřeno Feefo
3 years ago
Boat tour got cancelled, Tour guide was hard to understand.
The private airport tour with the van in the photo is completely inaccurate. It was private, yes. However we received a sub hired taxi driver in a Subaru. With 4 people onboard heading to a cruise...
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Andrei
Gray Line Iceland
3 years ago
Thank you for taking the time in writing us about your experience. We are sorry to hear that your ride was not as expected. In order for our customers to benefit of a smooth service we need as much information as possible, including passengers numbers and luggage numbers. On the description of this service customers can see mentioned the following information: Luggage allowance per person is one standard suitcase and one item of hand luggage.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.