Tour was scheduled for 10 am departure from the cruise harbor. Bus left at 9:43 AM. Causing many people to miss bus. Company refused to do refunds. Do not book with this company.!!!
Andrei
Gray Line Iceland
3 years ago
Thank you for taking the time in letting us know about your experience with us.
We regret to see that you did not join us for the tour, but as we detailed you in the several emails we sent, your pick up started at 09:30 so you needed to be ready then at your pick up point. Departure time was set as 10:00 from Reykjavik Terminal and not the cruise port. Customers are being picked up from all over Reykjavik and brought to Reykjavik Terminal for their tour.
On your voucher as well as in the tour description it is stated that pick up starts 30 min prior departure time. Customers need to be ready at their pick up point when pick up starts as the driver can arrive any time in the 30 min window.
Excellent service, very comfortable coach, punctual with all the equipment on board and very pleasant drivers. I recommend
Recenze produktu
Datum nákupu: 06/07/2023
0
Sdílet
MB
Michael Breen
Ověřeno Feefo
3 years ago
Co říká Michael Breen o Gray Line Iceland:
Confusion with pick up place so had to re-book; Maybe the guide could accompany group into the national Park as time was so limited there and felt rushed in that part. In the other places, there...
The bus ride from the Reykjavik Lights Hotel to Keflavik airport was fast and efficient.
A little shuttle bus picked me up at the hotel and took me to where the main bus was waiting.
With minimal...
Přečíst další
Recenze produktu
Datum nákupu: 30/06/2023
0
Sdílet
TS
Tracey Scott
Ověřeno Feefo
Canada
3 years ago
Co říká Tracey Scott o Gray Line Iceland:
Very organized and punctual. Kindly waited for our cruise ship to get through immigration. Having traveled tours with them previously I was confident they would deliver a great experience...wasn't...
Gray Line is a highly efficient and affordable transportation company that works like a Swiss watch. I would highly reccomend this company to anyone visiting Iceland, inclusing transfers to-and-from...
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.