Good morning,
Thank you for taking the time to leave your feedback. We are sorry to hear you were dissatisfied with the service received.
While the incorrect size should not have been delivered, we can see the issue was reported on 5th May and a collection and replacement were arranged and completed by 8th May, within the original estimated delivery timescale provided.
We are always reviewing our processes to improve our service and appreciate your feedback. A member of our Customer Care Team will be in touch shortly to discuss this further.
Kind regards,
Jenny
Grass247
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 month ago
Great grass repeat order
Efficient and friendly
0
Sdílet
DH
Debbie Hart
Ověřeno Feefo
GBR
1 month ago
Co říká Debbie Hart o Grass247:
Very Helpful
Very helpful staff while ordering, great price for the amount we have ordered, great speedy delivery service with a friendly and helpful delivery service. Second time we have ordered with this...
Přečíst další
0
Sdílet
IE
Iain Elliot
Ověřeno Feefo
GBR
1 month ago
Co říká Iain Elliot o Grass247:
Excellent company and product
Excellent service and communication nothing was to much trouble.
0
Sdílet
AG
Alan Gray
Ověřeno Feefo
GBR
1 month ago
Co říká Alan Gray o Grass247:
An Excellent 5 Star Company for Customer Service.
Service from this company was excellent and my questions regarding the transportation of the carpet were answered very clearly and I was able to organise onward transport from Aberdeen to Shetland...
Přečíst další
0
Sdílet
JC
john clarke
Ověřeno Feefo
GBR
1 month ago
Co říká john clarke o Grass247:
Great choice of grass at really reasonable prices. Also grass samples are sent free of charge.
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 month ago
Excellent service
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 month ago
Delivery and service great
The delivery and communication were good.
They answered my queries quickly and delivered on time.
0
Sdílet
BS
Bryn Spanswick
Ověřeno Feefo
GBR
1 month ago
Co říká Bryn Spanswick o Grass247:
Cancelled order
Overall poor service regarding delivery and follow up calls. Unfortunately due to this i had to cancel my order.
Customer Services
Grass247
1 month ago
Good morning,
Thank you for highlighting the areas of concern and for taking the time to provide this feedback to us.
As a family-operated business, we aim to provide quality products alongside a high standard of customer service, and we are sorry to hear that you have been left disappointed.
From your order details, we can see that a delivery attempt was made and, according to the delivery report, contact was also attempted by phone.
We would appreciate the opportunity to understand more about the issues raised and to identify any areas where improvements can be made.
A member of our Customer Care Team will be reaching out to you shortly.
Kind regards,
Jenny
Grass247
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
