Thank you for your feedback. Luke explained that he spoke to you on the phone and that you were concerned about your son retaining learning and the marking of homework.
I personally pride myself on the help and support provided and the progress children make in session. In this case, I can see this is not what was achieved for your son. With the high standards I set for my tutors and myself, I would like the chance to rectify this situation and show you the standards that you and your son should have received within his sessions with us.
Therefore I would like to offer you one free month’s tuition for your son, in which we would like to demonstrate the progress your son is able to make with us under the guidance and instruction of one of my tutors.
I hope that you are able to take me up on my offer so that we can put right the impression that you have formed of our service and show you what we can really do and you can see the beneficial results that your son can gain from working with us on his educational needs.
Best wishes