Good afternoon,
Thank you for your feedback regarding item WSTD52.
We have tried to contact you today in order to discuss your review further with you but unfortunately we have not had the opportunity to speak. We're sorry to hear that you were disappointed with this particular item and that it arrived in this condition, we do apologize for any inconvenience this may have caused you. We can see that we received your return on the 4th April and we will aim to process this as quickly as possible for you. As the item is faulty, we will be more than happy to refund any return postage costs.
If you require any further assistance, please do not hesitate to contact us on 0800 330 8000 or email us at help@gemporia.com.
Thanks,
Clare W - Help Team
www.gemporia.com
