One suggestion: In the "Arrival at Palma Airport" paperwork There was no mention that the "Hotel Beds" desk was in fact the "TUI" desk between isles 6 and 7. There is no desk headed up "Hotel Beds &...
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Recenze produktu
Datum nákupu: 16/01/2014
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Důvěryhodný zákazník
Ověřeno Feefo
11 years ago
No problems a bit confusing at arrivals at Mallorca airport but soon sorted
Good relaxing flight, easy to get straight to your destination. Simple free in-flight snack and drink would be appreciated given the cost of the flights.
I have often used Fly direct, it's great as no wasted time at Gatwick Airport, just wish you did more locations and not just childrens school holiday half terms etc..
11½ hrs delay on departure was not good. Service was fine and airline staff good.
Fly Direct
FlyDirect
11 years ago
Fly Direct are disappointed to note your comments, the Hotel has been featured in our Brochure for several years with little or no adverse feedback. As a result of your feedback we will monitor our feedback questionnaires closely and review the property for our 2015 programme. With regard to the cost of Sunbeds and Umbrellas on the beach,it is common practice to charge for these facilities unfortunately we have no control over the cost of these.
Thank you for taking the time to respond, we take all comments positive and negative seriously and use them for forward planning with our brochure
Yours sincerely
Celine Bentley
Customer Services Manager
Lovely plane/ crew- no complaints with flight element of holiday
Fly Direct
FlyDirect
11 years ago
we are disappointed to note your comments in relation to the Santa P9onsa/Pionero, it has been in our programme for many years and has always proved a popular choice, with many clients returning year after year. To date we have not received any other adverse comments, however we will closely monitor our feedback questionnaires about this property and will review it for 2015. Thank you for taking the time to respond, we take all comments about our service and product very seriously, positive and negative and they are used in the planning of our future programmes.
Yours sincerely
Celine Bentley
Customer Services Manager
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
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Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.