Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

FlyDirect Recenze | Hodnocení zákaznického servisu pro {{merchantUrl}} | Feefo

Zobrazení všech 3,191 recenzí

Důvěryhodný zákazník

Ověřeno Feefo

9 years ago

Terrible flight!!! Our 4hr direct flight turned into a 6hr flight with a s...

Terrible flight!!! Our 4hr direct flight turned into a 6hr flight with a stop over!! After sitting on the runway for 1hr we were taxied to the end of the runway to be told we couldn't take off as...

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Lydia Smith

FlyDirect

9 years ago

Thank you for your feedback and please accept our apologies for the 2 hour delay to the outbound service. The safety of our clients is paramount and the decision to burn off fuel by the pilot was due to him being cautious given the weather conditions in Jersey that day.

I'm sorry that you felt that the communication and service was poor from the cabin crew. We are currently collecting all passenger feedback and will follow up the in-flight experience with the airline direct to ensure this is better managed in the future.

I hope this delay didn't take away from the enjoyment of your holiday in Tenerife and your return flight was much more comfortable.

Datum nákupu: 12/02/2017

Důvěryhodný zákazník

Ověřeno Feefo

9 years ago

Not really Bontour's fault but the direct flight from Jersey was delayed du...

Not really Bontour's fault but the direct flight from Jersey was delayed due to over fuelling of the plane which meant a two hour wait on the runway whilst the extra fuel was burnt off and then we...

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Lydia Smith

FlyDirect

9 years ago

Thank you for your feedback, we're glad you enjoyed your tour to Tenerife. We're sorry for the delay on the outbound flight which shouldn't have happened. I hope it didn't take away from the overall enjoyment of the trip.

Recenze produktu

Datum nákupu: 12/02/2017

Mr T Mee

Ověřeno Feefo

9 years ago

Co říká Mr T Mee o FlyDirect:

Everything on time. Nice crew. Trouble free flights. Limited food and drink...

Everything on time. Nice crew. Trouble free flights. Limited food and drink on board.

Recenze produktu

Datum nákupu: 12/02/2017

Miss V Tester

Ověřeno Feefo

9 years ago

Co říká Miss V Tester o FlyDirect:

Flights were great but customer service is rude and aloof.

The flights are convenient but really wouldn't rate the customer service on the telephone. Phoned on two occasions and both times spoke to two different women who were both equally curt and off hand....

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Rebecca Evans

FlyDirect

9 years ago

Thank you for your feedback. I'm extremely sorry to hear that our customer service didn't meet expectations on this occasion and we will be discussing this with the reservations team. We are delighted to hear that you found our flights convenient. For any future enquiries please feel free to contact me directly on 01534 496635 and I will be delighted to assist. Regards, Rebecca Evans - Product & Reservations Executive for Flydirect.

Recenze produktu

Datum nákupu: 05/02/2017

Důvěryhodný zákazník

Ověřeno Feefo

9 years ago

GREAT HOTEL DESTINATION FOR AN EARLY TOUCH OF SUNSHINE.

THE FLIGHTS OUT TO TENERIFE AND BACK WERE FINE. THE HOTEL WAS EXCELLENT AND WELL PLACED AND THE FOOD AND THE STAFF AND FACILITIES WERE WONDERFUL - BUT THE ROOM WE WERE ALLOCATED WAS TOO DARK AND...

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Recenze produktu

Datum nákupu: 05/02/2017

Důvěryhodný zákazník

Ověřeno Feefo

9 years ago

The overall rating given reflects the fly direct service.

Glad we were upgraded to a 2 bedroom spacious apartment which helped make up for a ground floor location. The location of the hotel was excellent and the fly direct arrangements make travel very...

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Recenze produktu

Datum nákupu: 05/02/2017

Mr J Carswell

Ověřeno Feefo

9 years ago

Co říká Mr J Carswell o FlyDirect:

Excellent service by Fly Direct

All on time, no problems. Staff on board very friendly.

Datum nákupu: 05/02/2017

Důvěryhodný zákazník

Ověřeno Feefo

9 years ago

Great service

Great service, no delays. Great to avoid London airports

Datum nákupu: 05/02/2017

Miss M Rudd

Ověřeno Feefo

9 years ago

Co říká Miss M Rudd o FlyDirect:

Good service by Fly Direct

On time and loved the detination

Rebecca Evans

FlyDirect

9 years ago

Many Thanks for your feedback. We're delighted to hear that you had an enjoyable flight and holiday.

Recenze produktu

Datum nákupu: 29/10/2016

Důvěryhodný zákazník

Ověřeno Feefo

9 years ago

Pleasant flight.

Pleasant and efficient staff.

Rebecca Evans

FlyDirect

9 years ago

Many Thanks for your feedback. We're pleased to hear that you had an enjoyable flight.

Datum nákupu: 25/04/2016

Neobdržel/a jste pozvánku k recenzi?

Zobrazit všechna média (169)

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti FlyDirect

Sol Costa AtlantisProhlédnout si stránku výrobkuVery nice hotel. Location was good as near the main drag and within walking distance of shops and restsurants

TENERIFEVíce recenzí pro tento výrobek (391)Prohlédnout si stránku výrobkuOverall good experience. Already thinking of next year.

TENERIFEVíce recenzí pro tento výrobek (391)Prohlédnout si stránku výrobkuVoltea is a great airline although flight times couldn't be better as you lose a whole Sunday both ways?

Jardines De NivariaVíce recenzí pro tento výrobek (20)Prohlédnout si stránku výrobkuWONDERFUL HOTEL AND GREAT FACILITIES ALONG WITH LOVELY FRIENDLY AND HELPFUL STAFF. MAKE SURE YOU HAVE A ROOM OVERLOOKING THE POOL IF POSSIBLE.

Sol Sun Beach AptsVíce recenzí pro tento výrobek (2)Prohlédnout si stránku výrobkuSee above. The hotel only reflects 3 star quality.

MAJORCAVíce recenzí pro tento výrobek (935)Prohlédnout si stránku výrobku

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?