Thank you for your message, we're sorry to hear that you were disappointed on the return. We are speaking to the airline to find out more about what happened and why the flight and ground service was affected. Again, a big part of this is communication at the time as you say. I hope this didn't take away from your overall enjoying during your time in Madrid.
Arrangements were efficient. The hotel (NH Madrid Suecia) was excellent. The flight was good, but the ground handling provided to the charter flight at Madrid airport was slow, resulting in a short...
Service on board was good, but cabin staff in both directions did not understand about the free drink for the premium seats, although served us when it was explained.
Recenze produktu
Datum nákupu: 13/04/2018
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
8 years ago
Pretty easy to book online but lack of information on confirmation email meant I had to search to find out about check in time, baggage for toddler, seat allocation...
Rebecca Evans
FlyDirect
8 years ago
Many Thanks for your feedback. We're sorry to hear that you had to search to find the correct information. We have now added an FAQ section to Flydirect.je which we hope will be able to answer most questions regarding our flights. With regards to the turbulence suffered, unfortunately this can happen on any flight, however we have passed on your concerns regarding communication to the airline.
Recenze produktu
Datum nákupu: 13/04/2018
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
8 years ago
I booked this holiday over the phone which was quick and easy to do.
Recenze produktu
Datum nákupu: 13/04/2018
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
8 years ago
Very good service
Recenze produktu
Datum nákupu: 13/04/2018
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
8 years ago
only a small niggle regarding the return flight. They had no milk to offer with teas and coffee and no alcohol of any kind on the return flight.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
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Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.