Good morning,Very sorry to hear about the delivery issue. We are investigating and will be in touch regarding compensation.
I would like to take this opportunity to clarify that any consignment, if received in a way that does not meet your expectations, can be handed back to the delivery company at the point of delivery at no cost to you. If contacted at the time the issue arose, we can deal with this very quickly, for example by sending a replacement pallet.
Kind regards,
Bioglow