Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

FareDepot Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/fare-depot | Feefo

Zobrazení všech 374 recenzí

FareDepot Customer

Virginia

8 years ago

Datum nákupu: 13/07/2016

Co říká FareDepot Customer o FareDepot:

Price is right

Price is great and site is easy to us

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

8 years ago

Datum nákupu: 27/07/2016

Dishonest scam

Booked a ticket, then they reached out saying they needed to charge me more as the initial booking was only a reservation. That was never mentioned in the checkout process or confirmations....

Přečíst vše

Ryan

FareDepot

8 years ago

Hi Michael,

Our security check helps to reduce the risk of any fraudulent payment. In your circumstance, there was late reply for security check and fare got increased, our agent quoted you the price difference, and you were convinced with the new fare as we discussed. We appreciate your feedback. Thank you!

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

8 years ago

Datum nákupu: 14/07/2016

Muy bueno

Prohlédnout si celou recenzi zákazníka

FareDepot Customer

montreal

8 years ago

Datum nákupu: 22/07/2016

Co říká FareDepot Customer o FareDepot:

very good

it was the first time I requested this kind of service and it was wonderful.

Prohlédnout si celou recenzi zákazníka

FareDepot Customer

8 years ago

Datum nákupu: 05/07/2016

Co říká FareDepot Customer o FareDepot:

Poor service

Problems with incorrect information provided to the airline by faredepot. Called twice to attempt to fix the problem, both times was assured it had been fixed. It had not. Ended up having to deal...

Přečíst vše

Ryan

FareDepot

8 years ago

Hi Donal,

We tried to reach you but your number does not accept incoming calls,So can you please provide us any alternate number so we can reach you

Ryan

FareDepot

8 years ago

Hi Donal,

We apologize for any inconvenience in your travel booking experience.

We tried to reach out to you to let you know of changes made to your reservation.

By now, the issue is resolved and we have taken care of the mismatch in information.

If there's anything else we can do to help, please don't hesitate to ask.

Thank you,
Michael
Support Manager

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

8 years ago

Datum nákupu: 30/07/2016

Not worth it

Annoying multiple calls about an additional charge they forgot I. The first place.

Ryan

FareDepot

8 years ago

Hi Leigh,

Your reservation is confirm and ticketed just we need to inform you,Your credit card has been declined for $20.00

Ryan

FareDepot

8 years ago

Hi Leigh,

We processed a security charge to verify your credit card, but the credit card used was declined.

As a result, your reservation was automatically cancelled. We hope this issue doesn't occur in the future.

We hope you will book with us again. If there's anything else we can do, please don't hesitate to ask.

Thank you,
Michael
Support Manager

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

8 years ago

Datum nákupu: 06/07/2016

Great Choices

Travel schedules were good choices and fare was very good

Prohlédnout si celou recenzi zákazníka

FareDepot Customer

Montreal, Canada

8 years ago

Datum nákupu: 08/07/2016

Co říká FareDepot Customer o FareDepot:

It is my first experience with FareDepot and I am very satisfied of their service.

I bought round trip tickets from Canada to Thailand. I recommend FareDepot and I will contact them again. I have received tickets confirmation very quickly. Thank you !

Prohlédnout si celou recenzi zákazníka

FareDepot Customer

California USA

8 years ago

Datum nákupu: 31/07/2016

Co říká FareDepot Customer o FareDepot:

Great price, easy service.

Great price, easy.

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

8 years ago

Datum nákupu: 28/07/2016

I had misunderstanding with double payment of the ticket. Your workers shall tell - we are stoping transaction of the second payment and double payment will not be. Instead they have started a...

Přečíst vše

Ryan

FareDepot

8 years ago

Hi Pavel,

We apologize for any misunderstanding in your travel booking experience.

We stopped the extra transaction, which was made by the airline as a mistake. By now, you should not see any extra charges on your card.

We hope you understand and accept our sincere apology.

Thank you,
Michael
Support Manager

Prohlédnout si celou recenzi zákazníka