Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

FareDepot Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/fare-depot | Feefo

Zobrazení všech 374 recenzí

Důvěryhodný zákazník

8 years ago

Datum nákupu: 14/06/2016

When will I learn not to buy things that are made for n China?

Ryan

FareDepot

8 years ago

Hi Imogen,

Our company is a US based company and for further queries you can call us at 8668602929

Ryan

FareDepot

8 years ago

Hi Imogen,

We appreciate your valuable feedback.

We apologize for your inconvenience in your travel booking experience. We strive to ensure that each and every one of our customers has a positive booking experience.

Could you please provide more information about your booking so we can determine what happened?

We will resolve your issue right away.

Thank you,
Michael
Support Manager

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FareDepot Customer

Lafayette, Indiana

8 years ago

Datum nákupu: 06/06/2016

Co říká FareDepot Customer o FareDepot:

Everything went perfectly smoothly with my transaction.

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Důvěryhodný zákazník

8 years ago

Datum nákupu: 24/06/2016

Great price, quick confirmation. No issues at all. Thank you!

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Důvěryhodný zákazník

8 years ago

Datum nákupu: 13/06/2016

Good product

Great product

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Důvěryhodný zákazník

8 years ago

Datum nákupu: 28/06/2016

I now see why the price was so good as did not receive what I thought I was purchasing.

I purchased what I thought was a first class ticket that turns out to be business class. Secondly, three entities billed me for the ticket. Fare Depot worked with me to resolve the multiple billing...

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Ryan

FareDepot

8 years ago

Hi Margaret,

We appreciate your valuable feedback.

We apologize for your inconvenience in your travel booking experience.

I am sincerely sorry for the confusion, but we would like to know specifically in which part of the process/ transaction did everything go wrong?

I will strive to figure out how we can make the process simple and easy to use in the future.

Thank you,

Michael

FareDepot Support Manager

Ryan

FareDepot

8 years ago

Hi Margaret,

We appreciate your valuable feedback.

We apologize for your inconvenience in your travel booking experience.

Sometime first class and business class fall into the same category and class of service based on availability.

I will strive to figure out how we can make the process simple and easy to use in the future.

Thank you,

Michael

FareDepot Support Manager

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FareDepot Customer

NYC

8 years ago

Datum nákupu: 15/06/2016

Co říká FareDepot Customer o FareDepot:

A decent service was provided.

Fare Depot is a good shopping destination for airline tickets.

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FareDepot Customer

Miami

8 years ago

Datum nákupu: 09/07/2016

Co říká FareDepot Customer o FareDepot:

Great site. Good value.

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FareDepot Customer

8 years ago

Datum nákupu: 30/07/2016

Co říká FareDepot Customer o FareDepot:

Good

Typical it was good

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FareDepot Customer

San Francisco

8 years ago

Datum nákupu: 05/07/2016

Co říká FareDepot Customer o FareDepot:

Too much work. Not worth your time.

The prices change and when I booked, I was called and told to get on another flight because it had been overbooked.

Ryan

FareDepot

8 years ago

Hi Kelly,

As we discussed your old reservation is auto cancelled by the airline as flights were overbooked,So we have provided you alternate option on United airline on same price

Ryan

FareDepot

8 years ago

HI Kelly,

It is common that flights can become overbooked while the reservation is being booked. In this particular case the United Airlines flight had no more available seats.

At that point in time, we are able to provide you alternative flight options. We hope you understand and will consider booking with us again in the future.

Thank you,
Michael
Support Manager

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Důvěryhodný zákazník

8 years ago

Datum nákupu: 29/07/2016

For large purchases, your website and phone service could be better.

I purchased 5 tickets to New Zealand, so the cost was high but it wasn't clear that your company would be taking small amounts from my credit card company. I realize that this was for my safety and...

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