Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Recenze ExoticDirect

Zobrazení všech 1,994 recenzí

Mr & Mrs W Daley

Ověřeno Feefo

Southport Merseyside

4 years ago

Co říká Mr & Mrs W Daley o ExoticDirect:

All staff were very professional, knowledgeable, friendly and empathetic

Both advisors I spoke to were very empathetic, professional and knowledgeable. Our experience when we lost our pet parrot Molly was made so much easier when we made the call. I think there names...

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Mia

ExoticDirect

4 years ago

Good morning,Again we are so sorry to hear the sad news, we are happy to have been able to help. Thank you for taking the time to review!Kind regards, The Exotic Direct team.

Důvěryhodný zákazník

Ověřeno Feefo

4 years ago

Renewal was easy, It gives me so much peace of mind knowing that our tortoise is insured with exotic direct.

Mia

ExoticDirect

4 years ago

Good morning,We are happy to be able to offer any help if needed. Thank you for taking the time to review!Kind regards, The Exotic Direct team.

Mrs Lyn Beech

Ověřeno Feefo

Clacton on sea

4 years ago

Nahraná média

Zobrazit všechna média (1)

Co říká Mrs Lyn Beech o ExoticDirect:

Safety when needed

Have not had to use you ye, but it's nice to know that if anything happens to Flash he will be well looked after

Mia

ExoticDirect

4 years ago

Good morning,We are glad to offer any help if needed! Thank you for taking the time to review!Kind regards, The Exotic Direct team.

Mrs Hall

Ověřeno Feefo

Stafford

4 years ago

Co říká Mrs Hall o ExoticDirect:

Double premium

By treating loyal customers better

Imane

ExoticDirect

4 years ago

Hello Mrs Hall,Thank you for your feedback.We're sorry to hear that you're not happy with the renewal premium we were able to offer you this year.Unfortunately we're not able to discuss policy details on a public forum like Feefo, but we would like the opportunity to discuss this with you.We've tried to contact you by phone to discuss this in more detail but could not get through on the telephone number we hold for you. As we weren't able to contact you by phone we've sent you an email - please do find and respond to this and we'll do our very best to assist you.We look forward to hearing from you.Kind regardsThe Exotic Direct Team

Důvěryhodný zákazník

Ověřeno Feefo

4 years ago

No problem

Easy to organise. Straight forward

Mia

ExoticDirect

4 years ago

Good afternoon,We are happy to have been able to help!Kind regards,The Exotic Direct team.

Důvěryhodný zákazník

Ověřeno Feefo

4 years ago

Great service

Great service. Person talked me through whole process. Explained policy well and did not rush me through anything. She was very good.

Mia

ExoticDirect

4 years ago

Good afternoon,We are happy to have been able to help! Thank you for your review!Kind regards,The Exotic Direct team.

Mrs Vicki Allam-Miller

Ověřeno Feefo

4 years ago

Co říká Mrs Vicki Allam-Miller o ExoticDirect:

Lovely people to speak to

Mia

ExoticDirect

4 years ago

Good afternoon Vicki,We are happy to have been able to assist! Thank you for your review!Kind regards,The Exotic Direct team.

Miss Stacey Harris

Ověřeno Feefo

4 years ago

Co říká Miss Stacey Harris o ExoticDirect:

Easy to set up

Mia

ExoticDirect

4 years ago

Good afternoon Stacey,We are happy you found the process easy! Thank you for your review!Kind regards,The Exotic Direct team.

Důvěryhodný zákazník

Ověřeno Feefo

4 years ago

Great experience

Very easy claim process from start to finish. Dealt with my claim quickly and a very suitable outcome. Would happily recommend.

Gabriella

ExoticDirect

4 years ago

Good morning, Thank you for taking the time to write a review. We are so pleased you found our claims process quick and would happily recommend us. All the best, The Exotic Direct Claims Team.

Důvěryhodný zákazník

Ověřeno Feefo

4 years ago

Easy website to use, well- priced for the yearly premium option for our bearded dragon. Would recommend!

Mia

ExoticDirect

4 years ago

Good afternoon,We are happy you found this easy to set up! Thank you for taking the time to review!Kind regards,The Exotic Direct team.

Neobdržel/a jste pozvánku k recenzi?

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti ExoticDirect

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?