Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Recenze ExoticDirect

Zobrazení všech 1,994 recenzí

Důvěryhodný zákazník

Ověřeno Feefo

4 years ago

Expensive cover but painless claim

Stress free claim when you’re worried about your pet

Gabriella

ExoticDirect

4 years ago

Good morning, Thank you for taking the time to leave a 5* review. We are pleased to hear you have found our claims process stress free. We are always looking for ways to improve our sales and service so will gladly pass on your feedback. Have a lovely weekend. Kind regards, The Exotic Direct Claims Team.

Důvěryhodný zákazník

Ověřeno Feefo

4 years ago

If I could give zero stars I would

Provide cover for accidents

Gabriella

ExoticDirect

4 years ago

Good morning, Thank you for taking the time to speak with us this morning, we apologise we were unable to be of assistance on this occasion. Unfortunately, the policy does not cover for accidents caused by other pets in your care. We review all claims on the basis of the vets advise. We will however pass on your comments as we are always looking for ways to improve our processes. Kindest regards, The Exotic Direct Claims Team.

Mrs Suzanne Picking

Ověřeno Feefo

4 years ago

Co říká Mrs Suzanne Picking o ExoticDirect:

Excellent service

Quickest of appointments and empathy

Kirsty

ExoticDirect

4 years ago

Good Afternoon Suzanne, Thank you for taking the time to leave a positive review! We are pleased to hear you were happy with the service we provided! We hope to be able to continue this for you and your pets needs in the future! Kind Regards, The Exotic Direct Team.

Důvěryhodný zákazník

Ověřeno Feefo

4 years ago

Was exactly what I was looking for.

Excellent service. Would recommend and would use again.

Imane

ExoticDirect

4 years ago

Hello, We are happy to hear you are satisfied with our service and that it meets your expectations. Thank you for taking the time to leave a review. Kind regards, The Exotic Direct Team.

Mr James Travis

Ověřeno Feefo

4 years ago

Co říká Mr James Travis o ExoticDirect:

Quick. Concise

Made everything simple

Imane

ExoticDirect

4 years ago

Hello James, We are glad that you found our services quick, concise & simple. Thank you for taking the time to leave a review. Kind regards, The Exotic Direct Team.

Mr Roger Lindsell

Ověřeno Feefo

Neston

4 years ago

Co říká Mr Roger Lindsell o ExoticDirect:

The process is smooth no problems

Always a smooth process and lovely people to talk to if there is a claim helpful in making difficult situations easier

Mia

ExoticDirect

4 years ago

Good afternoon Roger, We are so pleased to be able to help with your claim and hear that the process was easy, thank you for taking the time to review! Kinds regards, The Exotic Direct Team.

Důvěryhodný zákazník

Ověřeno Feefo

4 years ago

Very good :)

Imane

ExoticDirect

4 years ago

Hello, Thank you for taking the time to leave us these kind words. Regards, The Exotic Direct Team.

Důvěryhodný zákazník

Ověřeno Feefo

4 years ago

Excellent service!

Renewal process was simple, always kept informed with policy details. Great service.

Imane

ExoticDirect

4 years ago

Hello, We are happy to hear you are satisfied with our service and renewal process. Thank you for taking the time to leave a review. Kind regards, The Exotic Direct Team.

Stella

Ověřeno Feefo

Melksham

4 years ago

Co říká Stella o ExoticDirect:

No problems!

I have always had a problem-free experience with Exotic Direct and am pleased with their service.

Mia

ExoticDirect

4 years ago

Good afternoon, We are so pleased to hear this, thank you so much for taking the time to review. Kind regards, The Exotic Direct Team.

Mr Jon Copnall

Ověřeno Feefo

4 years ago

Co říká Mr Jon Copnall o ExoticDirect:

Been with exotic direct for over 5 years now and never had a problem with them. Making a claim is simple and really quick. The renewal process is pretty much all done for you and the prices only ever...

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Mia

ExoticDirect

4 years ago

Good afternoon Jon, We are please to have been able to help with your claim and thank you for your continued custom. Thank you for taking the time to leave a review. Kind regards, The Exotic Direct Team.

Neobdržel/a jste pozvánku k recenzi?

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti ExoticDirect

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?