Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

ExoticDirect Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/exotic-direct | Feefo

Zobrazení všech 1,918 recenzí

Trusted Customer

7 years ago

Datum nákupu: 05/03/2018

Co říká Trusted Customer o ExoticDirect:

I have got a new bird and his name is Sammy as Jack died

Alec

ExoticDirect

7 years ago

Hi Tony,

We're all very sorry to hear about the loss of Jack. A member of the team will contact you offline and discuss whether we're able to continue to offer cover for your new pet.

The Exotic Direct Team

Prohlédnout si celou recenzi zákazníka

Trusted Customer

7 years ago

Datum nákupu: 15/03/2018

Co říká Trusted Customer o ExoticDirect:

Rabbit claim

Easy to claim, simple form

Hayley

ExoticDirect

7 years ago

Hi Vanessa.

Thank you so much for taking the time to leave your positive review.

We are glad you found the claims process simple.

Kind Regards

The Exotic Direct Claims Team.

Prohlédnout si celou recenzi zákazníka

Trusted Customer

7 years ago

Datum nákupu: 13/03/2018

Co říká Trusted Customer o ExoticDirect:

A little expensive

Sarah

ExoticDirect

7 years ago

Hi Jacqui,

Thank you very much for your feedback,

We will contact you directly to discuss this with you.

Kind Regards,

The Exotic Direct Team

Prohlédnout si celou recenzi zákazníka

Trusted Customer

7 years ago

Datum nákupu: 03/03/2018

Co říká Trusted Customer o ExoticDirect:

Great to have this little pot if anything goes wrong with my tortoise.And very affordable too.

Sarah

ExoticDirect

7 years ago

Hi Kay,

Thank you very much for your lovely review!

We are really glad to hear that our policy is affordable, and we can offer you peace of mind if anything was to go wrong for your Tortoise.

Really appreciate you taking the time for us.

Kind Regards,

The Exotic Direct Team.

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

7 years ago

Datum nákupu: 05/03/2018

Fast claim process and easily done

Hayley

ExoticDirect

7 years ago

Hi there,

thank you for your positive review.

We are glad you found the claims process fast and easy!

Kind Regards,

The Exotic Direct Claims Team.

Prohlédnout si celou recenzi zákazníka

Trusted Customer

Wells

7 years ago

Datum nákupu: 21/02/2018

Co říká Trusted Customer o ExoticDirect:

By making this box larger so that people can tell you! ;-)

I loved that following receiving the email, I also got a phone call to remind me to renew my policy! I'd received the email whilst on holiday and had promptly forgotten it was there, so the phone...

Přečíst vše

Sarah

ExoticDirect

7 years ago

Hi Rachel,

Thank you very much for your lovely review,

We are glad that our telephone prompt reminded you to keep your little tortoise insured! As pet lovers ourselves, we all understand that having that extra peace of mind for your pet is a huge bonus.

Kind Regards,

The Exotic Direct Team.

Prohlédnout si celou recenzi zákazníka

Trusted Customer

7 years ago

Datum nákupu: 27/02/2018

Co říká Trusted Customer o ExoticDirect:

It was a very smooth and professional service, quickly dealt with, thank you very much.

Hayley

ExoticDirect

7 years ago

Hi Paul,

Thank you so much for taking the time to leave your positive review.

It is so good to hear that you found our service smooth, professional and that the claim was dealt with quickly.

Kind regards

The Exotic Direct Claims Team.

Prohlédnout si celou recenzi zákazníka

Trusted Customer

7 years ago

Datum nákupu: 13/02/2018

Co říká Trusted Customer o ExoticDirect:

First Class

Easy,straightforward would recommend to everyone

Hayley

ExoticDirect

7 years ago

Hi Anne,

Thank you very much for your positive review.

We are so glad you found the process easy and straightforward and that you would recommend us in future.

Kind Regards

The Exotic Direct Claims Team.

Prohlédnout si celou recenzi zákazníka

Trusted Customer

7 years ago

Datum nákupu: 22/02/2018

Co říká Trusted Customer o ExoticDirect:

A renewal notice would have been nice

Would have been nice to have a renewal I’ve had nothing

Alison

ExoticDirect

7 years ago

Hi there,

We're sorry you haven't received your renewal documents we issued to you.

We will contact you separately to discuss how you would like us to re-issue them to you.

Kind regards
Exotic Direct Team

Prohlédnout si celou recenzi zákazníka

Trusted Customer

Chester

7 years ago

Datum nákupu: 12/02/2018

Co říká Trusted Customer o ExoticDirect:

Always very helpful and a quick response

I would recommend them to everyone with a pet but especially for reptiles.

Alison

ExoticDirect

7 years ago

Hi there Rod,

Thank you for taking the time to leave your lovely review, we really appreciate it!

It's great to hear that you would recommend our product to others and that when you've contacted us we've provided a helpful service to you!

Thanks again,

Exotic Direct Team

Prohlédnout si celou recenzi zákazníka

Neobdržel/a jste pozvánku k recenzi?

O ExoticDirect

Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.

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0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti ExoticDirect

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?