Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Enterprise Car Club Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/enterprise-car-club | Feefo

Zobrazení všech 1,222 recenzí

Member

7 years ago

Datum nákupu: 13/10/2017

Co říká Member o Enterprise Car Club:

Love renting my car

Everyone is helpful and friendly

Enterprise Car Club

7 years ago

Hello. Thank-you for your feedback. We love to hear about our members experience with us as are happy that you had a great one! Best wishes, Alex

Member

7 years ago

It really is a great experience Alex. Thank you to everyone for being so helpful. Hope you all have a nice day x

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Member

7 years ago

Datum nákupu: 17/10/2017

Co říká Member o Enterprise Car Club:

Seems to good to be true!

It was my first shot of an ECC car. Once I had worked out where the parking brake was the Nissan Leaf blew me away. Then, on returning the car, when I couldn't work out how to make it turn on the...

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Enterprise Car Club

7 years ago

Hello. Thank-you your feedback! We are very happy to hear that you had a great experience with us! We'll pass the feedback onto our whole team. Best wishes, Alex

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Member

7 years ago

Datum nákupu: 27/10/2017

Co říká Member o Enterprise Car Club:

No receipt or cost details

I'm a bit surprised that there's no receipt or cost details after the reservation being done.

Enterprise Car Club

7 years ago

Hello. Thank-you for your feedback. Once the reservation has ended you should receive an email and details on the app. The cost then gets charged overnight so sometimes there is a delay in receiving this. If you aren't receiving these emails it may be worth checking we have your correct email on file. We can help you with this :) Thanks, Alex.

Member

7 years ago

Hi Alex, thanks for responding my review. That's what I was expecting though I didn't receive the receipts by email. I can see a brief summary on app one minute right after the reservation ends but afterwards it's not able to get it in the app (It'll be nice to have a reservation/order history in the app to track all the renting history) I believe the email address is correct in file because I have received monthly receipt about membership cost, and the confirmation of my each reservation/time updates, only no receipt after the trip ends. Thanks!

Enterprise Car Club

7 years ago

Thank-you for getting back to us. I will ask our Clubhouse team to look into this and contact you directly. That way we can supply you with any receipts that you may be missing! Thanks, Alex

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Důvěryhodný zákazník

7 years ago

Datum nákupu: 27/10/2017

Great service

Wanted a car as mine was not working. I am new to car clubs and was very Satisfied with the level of support I have received.

Enterprise Car Club

7 years ago

Hello, thank-you for your feedback! We love to hear about our members experience with us and are happy that you had a great one! Best wishes, Alex

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Member

7 years ago

Datum nákupu: 18/10/2017

Co říká Member o Enterprise Car Club:

Alright for a quick trip, but average at best

Car is dirty almost all of the time- McDonalds packets in the back on this occasion so the car stank. Super expensive- might as well just use the normal car hire service and get the car for 24 hours...

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Enterprise Car Club

7 years ago

HI there

Thanks for the feedback. Our vehicles are checked and cleaned regularly.

We do encourage our members to leave the vehicle as clean as they would expect to find it, and our members understand this.

When vehicles are left with mess inside we recommend to call our Clubhouse team from within the car and report it - that way we would be able to sort you out with an alternative nearby vehicle. We can then also contact the previous member and remind them to keep the vehicles clean.

Likewise if you are experiencing issues with anything else on the cars, whether you need help with how to use a feature, or the feature is not working as it should, the team will be able to act and help accordingly, or arrange to have the issue is fixed.

We will look in to the point raised about Marshgate Drive and get back to you directly.

Many thanks

^GW

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Member

7 years ago

Datum nákupu: 23/10/2017

Co říká Member o Enterprise Car Club:

So easy to use

Easy to use service and no fuss

Enterprise Car Club

7 years ago

Hello. Thank-you for your feedback. We love to hear about our members experience with us and are happy to hear that you found the service easy to use! Best wishes, Alex

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Member

7 years ago

Datum nákupu: 09/10/2017

Co říká Member o Enterprise Car Club:

Excellent customer service My query was dealt with thoroughly and with professionalism

Enterprise Car Club

7 years ago

Hello. Thank-you for your feedback. We love to hear about our members experience with us and are happy to hear your comments about our customer service! Best wishes, Alex

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Důvěryhodný zákazník

7 years ago

Datum nákupu: 30/10/2017

Great customer service, supportive staff

I ordered online & opted to be picked up. As soon as i sat in the car, I realised I left my keys, driving license & bank cards in my flat. I was locked out with no money or id. The driver was very...

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Enterprise Car Club

7 years ago

Hello, thank-you for your feedback. We are happy to hear that the Enterprise Rent-a-Car team provided you with great service! If you have any feedback relating to Enterprise Car Club we'd love to hear that too! Thanks, Alex

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Member

7 years ago

Datum nákupu: 15/10/2017

Co říká Member o Enterprise Car Club:

The service was very friendly and quick.

Enterprise Car Club

7 years ago

Hello. Thank-you for your feedback. We love to hear about our members experience with us and are happy to hear that you found our service friendly and quick! Best wishes, Alex

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Member

Glasgow

7 years ago

Datum nákupu: 25/10/2017

Co říká Member o Enterprise Car Club:

Great alternative to owning a car.

Great service. Could do with more cars outside city centre.

Enterprise Car Club

7 years ago

Hello. Thank-you for you feedback. We love to hear about our members experience with us are are glad that you were happy with our service! You can always request a vehicle in a new location using the following link. Our local fleet manager will then look into your request and contact you :) https://www.enterprisecarclub.co.uk/gb/en/contact-us/car-near-me.html

Best wishes,

Alex

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Neobdržel/a jste pozvánku k recenzi?

O Enterprise Car Club

Enterprise Car Club cars are available 24 hours a day, 7 days a week and can be booked by the hour, day or as long as you want. The cars are conveniently located in designated parking bays near to where you live and work and can be booked online or by phone in advance, or at the last minute. We take care of insurance, tax, servicing, parking permits and even cleaning, so all you need to worry about is enjoying your journey. We take care of everything but the driving!

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0345 266 9290

75 Low Road, Leeds, West Yorkshire, LS10 1RH, United Kingdom

Proč věřit recenzím Feefo?