Thank you for sharing your feedback following your recent order. We’re sorry to hear that your shirts weren’t a great fit. Having checked your order history, it looks like you selected our largest fit (Classic Fit) this time rather than your usual Slim Fit, which would explain the noticeable difference in sizing.
Please don’t worry — you can still exchange the shirts, even if worn and washed, under our 6-month no-quibble guarantee. Exchanges are completely free of charge via our Rebound returns website: http://www.charlestyrwhitt.com/rebound.
With regard to your non-iron shirts, we would expect them to perform exactly as described. For best results, we recommend hanging them while still slightly damp. If you continue to experience issues, please don’t hesitate to get in touch and we’ll be happy to help further.
We hope your replacement shirts will be just right, and if you need any additional assistance, our team will be more than happy to support.
