I am very sorry for the problems you experienced when ordering online from us recently. Please be assured that we never intended to blame you for the pricing difference. I do agree that we should make it as simple as possible for you to order from us and that any problems with this our entirely our fault.
We have refunded the £10.00, so that your order is now correctly priced. Our website displays the best current offer that is available for our customers, however we do understand that other discounts may need to be used. For this reason, we have designed a policy whereby each offer has it's own specific internet link. We do try to advertise these links as openly as possible.
I am sorry that in this instance, you thought that this was not the case and this in turn caused the problem. I do respect your decision not to order through the website again, but I do hope that in turn this does not mean that we will lose your custom.
