Dear Mr Odonovan,
We're really sorry about the delay you've experienced for the two call outs that you've had in the past week. We always try to fix problems on the spot, first time. However, this isn't always possible and the engineer is currently waiting to get the hot water valve he needs to complete a full repair. We hope to get this sorted as soon as possible for you.
Thank you for bearing with us.
CORGI HomePlan